Konverso Virtual Agent
Konverso · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Konverso’s Virtual Agent allows organizations to sidestep the 24/7 tsunami of internal correspondence by proactively responding and assisting with common employee issues related to HR, IT or procurement.
Answer instantly 24/7 with Generative AI
Show the rest of the publisher’s description (12 more lines)
Konverso's Vistual Agent offers different possibilities to respond automatically with or without generative AI to your customers. It can retrieve the appropriate answers from your knowledge base. You can also create your own FAQs in Konverso's Virtual Agent.
Combine Chatbot and Live Chat for better support
For complex questions, Konverso's Virtual Agent can transfer customers to an agent online. Our Virtual Agent I learns from this data to improve its service over time.
Made for Non-Technical Teams
Konverso's Virtual Agent is a NO code platform. It is easy and intuitive for non-technical teams to operate it. Powered by generative AI, the platform keeps learning from all customer interactions while enabling full control.
PRODUCT FEATURES:
- Multilingual NLU in 20+ languages
- 100+ prebuilt conversational workflows
- 50+ pre-built connectors for ITSM, Digital workplace, RPA, etc.
- No code platform to design outbound campaigns
- AI Search & Intelligent Routing
- 35+ pre-built analytics
Preview
4 images
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
4 listedSources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.