Chatbot for Helpdesk and Digital Workplace
Konverso · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Built on Microsoft Azure and leveraging Machine Learning, Konverso provides an off-the-shelf Enterprise Virtual Support Agent integrated with Microsoft 365. It brings new user experience and boosts your employee's and agent’s productivity.
Konverso requires no coding expertise. It is a plug- and play solution and it turns Microsoft Teams into an autonomous IT support channel.
Show the rest of the publisher’s description (12 more lines)
With Konverso you will be able to:
- Increase employee’s productivity, process requests faster, and handle a higher volume of routine tasks.
- Save cost and resources turning your digital workplace solution to an autonomous support channel for your employees.
- Enhance support experience enabling users to find answers to their frequent questions across knowledge bases leveraging Chat for the most natural experience.
Konverso helps organizations achieve more:
- 30% reduction in calls to the Service Desk
- 5% increase in employee productivity
- 40% increase in agent and end-user satisfaction
Hear it from our customers:
‘’ We already noticed a raise of interactions. Just a few months after the launch; the chatbot already manages 17% of users’ requests which is high regarding our end-users maturity ‘’ said Alan Connolly, Product Manager at Computacenter.
To find out more about Konverso Chatbot features and benefits, click CONTACT ME.
This application is also available in English, French, and German.
Preview
2 images
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
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External enrichment
Sources
Publisher resources
6 linksLinked repositories
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