Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, AI Time Journal, Opus Research & more.
Haptik enables businesses globally to upgrade their CX strategy using Intelligent Virtual Assistants that engage with customers across multiple digital touch-points (Web, Mobile Apps, Whats App, FB Messenger) and in multiple languages, driving sales and lowering operational costs.
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Haptik helps you implement a 24/7 AI-driven recommendation engine that serves as your users’ personal shopping expert. The result? Greater engagement across every stage of the buyer’s journey while improving add-to-carts, maximizing digital sales, and an ever-increasing base of loyal customers.
Make Haptik your frontline of customer support and offer real-time resolution for repetitive user queries, thereby reducing ticket volumes and driving better customer experiences. Our Intelligent Virtual Assistant takes care of your low-touch, repetitive support queries and creates tickets for complex queries that automatically get synced into your helpdesk dashboard, including chat transcripts and full conversation history.
Why Haptik?
Smart Skills: A suite of pre-trained conversation flows that are battle-tested to automate and resolve all the common use cases for your industry. Each Smart Skill is embedded with multi-turn dialogs, entity detection, live agent handover triggers and trained to handle edge cases atop your ideal user journey. Simply import the skills you need and deploy your virtual assistant.
Advanced NLU: Industry-specific AI models embedded with domain-specific intelligence, data dictionaries & taxonomies, trained on thousands of user utterances to deliver human-like conversational experiences at scale.
Built for scale: Handle millions of conversations without any downtime. Reduce queries and resolve problems 24/7without hiring new resources.
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