AI-Powered Chat-Based Service Desk for Teams
INVITRIX, LLC dba Instant Technologies · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Quickly connect employees with your service desk directly from Microsoft Teams. Route service desk requests to live agents, provide self-service and FAQ lookups before contacting live agents.
Build a better service desk by providing real time chat services, access simple or complex chat workflows, and leveraging FAQ and KB content to resolve common problems and questions, such as:
Show the rest of the publisher’s description (6 more lines)
- Route to Agent: Route to your service desk agents, access agents with priorities, connect to agents who has access to additional tools and common replies, and build a better service desk.
- Chat Workflow: Provide route to agent functionality and access custom chat workflows to search FAQs,
- Integrate with Azure Cognitive AI services (keyword detection), and access service desk workflows using live chat. Chat workflows may use adaptive cards, search FAQs, or provide custom routing.
- FAQs and CMS: Create custom FAQs and knowledge base content to provide self-service options and deflect common inbound questions.
- AI Services: Leverage Azure AI and layer AI services such as keyword lookup, summary, and other Azure OpenAI services such as ChatGPT and custom models.
- Security and Data Control: Connect to your corporate Azure AI instance including your custom model and enterprise data
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.