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Agent passport
ConnectLingua AI Translation
ConnectLingua.ai delivers real-time voice translation for contact centers in over 70 languages.
- Category
- Machine Learning
- Registry category
- Customer ServiceVoice & Contact Center
- Vendor
- Interact CX
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- 1 plan listed
Overall Provenance
3.5/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
Who actually operates this agent.
2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Interact CX
Publisher name on the listing; the matched company record gives no legal name
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
ConnectLingua.ai delivers real-time voice translation for contact centers in over 70 languages.
Publisher description
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Build Provenance
What the agent is built on.
2.9 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
Certification page: Saas; cloud providers: Azure
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Certification page (opens in a new tab)docs.microsoft.com
Version history
1012
Registry saw 4 distinct listing states across 10 captures
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Reach Provenance
How the agent is distributed and adopted.
4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-06-04
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.00 on the marketplace; not an install count
—
No source on record
Listing type
Self attested app
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Data Provenance
What the vendor discloses about data handling.
4.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Does not process Microsoft customer data
From the certification page
High
Certification page (opens in a new tab)docs.microsoft.com
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Deletes personal data on request: Yes
From the certification page
High
Certification page (opens in a new tab)docs.microsoft.com
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Privacy Policy (opens in a new tab)interactcx.com
License Terms (opens in a new tab)go.microsoft.com
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record
Compliance Provenance
What standards the vendor meets, and who verified them.
3.6 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
Has the organization achieved a Service Organization Controls (SOC 2) Certification? Yes
Vendor self-attested; company-wide, not specific to this agent
High
Certification page answer (opens in a new tab)learn.microsoft.com
ISO/IEC 27001
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Vendor self-attested for this agent
High
Certification page answer (opens in a new tab)learn.microsoft.com
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
Does the app comply with International Organization for Standardization (ISO 27017)? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
Does the app comply with Children's Online Privacy Protection Act (COPPA)? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
FERPA
Does the app comply with Family Educational Rights and Privacy Act (FERPA)? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
ISO/IEC 27018
Does the app comply with International Organization for Standardization (ISO 27018)? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
Health
HIPAA
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? Yes
Vendor self-attested for this agent
High
Certification page answer (opens in a new tab)learn.microsoft.com
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
Do you carry out annual PCI DSS assessments against the app and its supporting environment? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
SOX
Does the app comply with Sarbanes-Oxley Act (SOX)? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
SettleTop search (opens in a new tab)fedramp.gov
CMMC
None on record
Low
No source on record
NIST SP 800-171
Does the app comply with NIST 800-171? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
Microsoft 365 App Certification (self attested)
Certification page hosted by the marketplace operator
High
Certification page (opens in a new tab)docs.microsoft.com
Marketplace listing (opens in a new tab)marketplace.microsoft.com
What the publisher says
ConnectLingua.ai is an advanced real-time AI voice translation solution built to help contact centers deliver seamless multilingual support. With coverage across 70+ languages and 90+ dialects, our solution translates live calls with exceptional speed and accuracy.
This solution is designed specifically for Contact Centers and Global Support Teams who need to deliver high-quality, continuous support to a multilingual, global customer base.
ConnectLingua.ai helps solve critical contact center challenges, including limited multilingual agents, the high cost of traditional third-party interpreters, and the operational difficulty of scaling multilingual support teams during peak traffic periods and seasonal surges.
Show the rest of the publisher’s description (11 more lines)
Key Features & Benefits:
- Dual AI Model Translation: Our proprietary dual-model AI translation approach delivers enterprise-grade accuracy, helping to ensure customer conversational context and intents are preserved throughout every conversation.
- Real-Time, Human-Like Voice: Move beyond robotic-sounding translation with a wide variety of natural voice options, ConnectLingua.ai delivers real-time translations that feel more human and conversational.
- Extensive Language Coverage: Instantly overcome language barriers with comprehensive coverage across 70+ languages and 90+ regional dialects.
- Adaptive CCaaS Scalability: Automatically manage unexpected call traffic surges and maintain reliable performance during peak hours and seasonal demand without infrastructure bottlenecks.
- Flexible Deployment: Seamlessly integrate into your existing architecture with full global support.
- Speak and Tweak: Equips agents with greater control to edit or refine their response before it is delivered to the customer.
- Agent Assist & Quick Replies: Equips agents with quick responses and pre-translated templated replies that help reduce average handling time and ensure consistent messaging.
- Generative AI Call Summarization (Add-on): Reduce Agent After-Call Work (ACW) with powerful Generative AI that automatically summarizes translated conversation data and logs it directly to your CRM.
- Pay-As-You-Go Pricing: Optimize your budget. Consume only the minutes your team needs and pay only for what you use.
Note: ConnectLingua.ai is available for free trial as a robust, ever-expanding toolkit for your support teams.
Preview
3 imagesPlans and pricing
1 plan listed
Pricing Plan$1,000.00/month Number of minutes used across ConnectLingua: $0.35 per minute; Number of minutes used across ConnectLingua: $0.35 per minute · $5,000.00/year
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
- Support (opens in a new tab)
- Connectlingua.ai Guide (opens in a new tab)
- ConnectLingua.ai | Higher Accuracy AI Translation for Global Customer Support (opens in a new tab)
- ConnectLingua.ai | Dual AI Model Real-Time Translation Demo (opens in a new tab)
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Certification pagedocs.microsoft.com (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Legal linkLicense Terms (opens in a new tab)
- Company recordVendor website company data, matched on interactcx.com
Reading the score
Disclosure · how many sources corroborate it
NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.
Evidence · what kind of evidence backs it
NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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