ConnectLingua AI Translation
Interact CX · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Publisher Attested · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
ConnectLingua.ai is an advanced real-time AI voice translation solution built to help contact centers deliver seamless multilingual support. With coverage across 70+ languages and 90+ dialects, our solution translates live calls with exceptional speed and accuracy.
This solution is designed specifically for Contact Centers and Global Support Teams who need to deliver high-quality, continuous support to a multilingual, global customer base.
Show the rest of the publisher’s description (12 more lines)
ConnectLingua.ai helps solve critical contact center challenges, including limited multilingual agents, the high cost of traditional third-party interpreters, and the operational difficulty of scaling multilingual support teams during peak traffic periods and seasonal surges.
Key Features & Benefits:
- Dual AI Model Translation: Our proprietary dual-model AI translation approach delivers enterprise-grade accuracy, helping to ensure customer conversational context and intents are preserved throughout every conversation.
- Real-Time, Human-Like Voice: Move beyond robotic-sounding translation with a wide variety of natural voice options, ConnectLingua.ai delivers real-time translations that feel more human and conversational.
- Extensive Language Coverage: Instantly overcome language barriers with comprehensive coverage across 70+ languages and 90+ regional dialects.
- Adaptive CCaaS Scalability: Automatically manage unexpected call traffic surges and maintain reliable performance during peak hours and seasonal demand without infrastructure bottlenecks.
- Flexible Deployment: Seamlessly integrate into your existing architecture with full global support.
- Speak and Tweak: Equips agents with greater control to edit or refine their response before it is delivered to the customer.
- Agent Assist & Quick Replies: Equips agents with quick responses and pre-translated templated replies that help reduce average handling time and ensure consistent messaging.
- Generative AI Call Summarization (Add-on): Reduce Agent After-Call Work (ACW) with powerful Generative AI that automatically summarizes translated conversation data and logs it directly to your CRM.
- Pay-As-You-Go Pricing: Optimize your budget. Consume only the minutes your team needs and pay only for what you use.
Note: ConnectLingua.ai is available for free trial as a robust, ever-expanding toolkit for your support teams.
Preview
3 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
- NIST SP 800-171Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27001Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27017Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- COPPAClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- FERPAClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27018Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- HIPAAClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- PCI DSSClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOXClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
1 listed- Number of minutes used across ConnectLingua: $0.35 per minute
- Number of minutes used across ConnectLingua: $0.35 per minute
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.