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Agent passport

Virtual Smartdesk for Contact Centre, Customer Service, Front office and more

AI based customer engagement including Telephone answering, Receptionist, Sales, Customer services

Category
Customer Service
Registry category
Marketing & Sales
Vendor
Intelliteck Limited
Location
Not disclosed
Reviews
1 reviews on record
Listed on
Microsoft Marketplace
Pricing
5 plans listed
Overall Provenance
2.4/10Low
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Intelliteck Limited
Publisher name on the listing; not matched to an outside company record
High
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
AI based customer engagement including Telephone answering, Receptionist, Sales, Customer services
Publisher description
High

Build Provenance

What the agent is built on.

2.8 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Version history
v1.1
Registry saw 3 distinct listing states across 11 captures
High

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Review volume & rating
1 on the marketplace (1)
One source with a review count above zero
High
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-01-17
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.00 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy
Links on the listing; documents not fetched by the registry
High
Privacy Policy (opens in a new tab)smartdesk.intelliteck.ai
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

Virtual Smartdesk eliminates the single caller constraints of the telephone (one call at a time) avoiding traditional call waiting & queues due to single line availability. Virtual Smartdesk offers front office services such as receptionists and customer service support to provide a cost effective and efficient service 365 days of the year. This high-quality service eliminates staff shortages due to sick days off, holidays and high wage overheads.

Virtual Smartdesk is an Artificial Intelligence (AI) solution, developed by Intelliteck for businesses. It enables conversations between a robot and a human resulting in a communication and contact centre solution with a difference. Virtual Smartdesk enables big and small organisations to choose voice options and messaging services specific to their users and customers.

The communications components enable multiple conversations to take place on a single phone line at the same time. The conversations take place between the users and AI enabled enterprise grade virtual assistant bots. Callers’ requests are fulfilled by Robotic process automation making back end connections to the customers systems and apps.

Show the rest of the publisher’s description (32 more lines)

Virtual Smartdesk is a SaaS (Software as a service) solution, providing front office/desk services taking inbound and outbound calls.

Features & Benefits

Regardless of the service to which a customer is subscribed the following features are standard across all service packages:

  • No call waiting
  • No need to change existing phone number(s)
  • Inbound calls
  • Outbound calls
  • Flexible and highly customisable
  • 24x7x365
  • Fixed monthly cost
  • Insourced
  • Hand back control to the business, improving quality & direct contact with customers

Virtual Smartdesk Services

Virtual Smartdesk solution is packaged as five different services to suit different customer requirements.

Virtual Smartdesk Phone Answering Service

Virtual Smartdesk phone answering is a cost-effective service suitable for startup businesses, independent professionals & small and medium sized firms. It may be used as a standalone for inbound calls, saving you the additional wage overhead. Virtual Smartdesk phone answering service will take phone calls on behalf of a business or individual. Smartdesk phone answering service will answer incoming phone calls, take messages or transfer calls to a person wherever they are in the world at the cost of a local call. Additional bot on services can be added

Virtual Smartdesk Diary Assistant Service

Virtual Smartdesk diary assistant is a calendar/appointment management system for firms of any size, groups of users or cross departmental use.

Virtual Smartdesk Receptionist Service

Virtual Smartdesk receptionist service caters to the needs of small to large organisations. It has the capability to hand over calls to a human agent with call transcript.

Virtual Smartdesk Customer services

A full-fledged customer service solution that integrates with many customer management / CRM platforms. It interacts with users and customers, dealing with enquiries and complaints but defers decision making to authorised human agent.

Virtual Smartdesk Tech Support

Virtual Smartdesk Tech support service provides 1st & 2nd line helpdesk capabilities. It’s driven by APIs, Orchestration & RPA to find and sometimes fix faults with computers and IoT devices.

Optional Bolt On Services

Product enquiries

Sales agent

Customised voice

Integration with CRM

Call transcript

Comprehensive MI for reporting and business planning.

For private offers, custom requirements or custom pricing, please reach out to us at: sales@smartdesk.intelliteck.ai

Preview

5 images

Plans and pricing

5 plans listed

Smartdesk Phone Answering serviceFirst month free, then $1,104.00/user/month Fixed monthly fee.
Smartdesk Diary Assistant serviceFirst month free, then $7,320.00/user/month Special Introductory Offer: 2 months free service
Smartdesk Receptionist serviceFirst month free, then $10,956.00/user/month 2-month free trial
Smartdesk Customer service, serviceFirst month free, then $60,000.00/user/month First month free, then $5,000.00/user/month
Smartdesk Tech Support serviceFirst month free, then $60,000.00/user/month First month free, then $5,000.00/user/month

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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