Intelepeer SmartAnalytics
IntelePeer.ai · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
SmartAnalytics™ delivers actionable
insights for every patient interaction—across AI driven virtual agents and live
Show the rest of the publisher’s description (39 more lines)
clinical or administrative staff. Integrated with SmartAgent™ and SmartOffice™,
it captures omnichannel conversations and transforms raw operational data into
real time dashboards and reports. Healthcare leaders gain visibility into key
performance indicators, uncover drivers of patient behavior, and improve
outcomes by integrating with existing EHR, scheduling, and communication
systems. Purpose built for patient access, care coordination, and IT
operations, SmartAnalytics™ strengthens efficiency, elevates experiences, and
boosts performance across the care continuum.
Benefits include:
End to end visibility
- Unified view of patient
interactions: IntelePeer provides a single source of truth for all
communication touchpoints across IVR, CCaaS, and third party systems.
- Frictionless deployment: No special integration required — we’re already in
the communication path.
- Data driven workflow automation: Optimize patient journeys with insights that
trigger automated follow ups, reminders, and routing.
Business insights
- Experience metrics: Patient effort scores, satisfaction indicators, and
sentiment analysis.
- Operational and clinical trends: Visibility into access bottlenecks, referral
leakage, and care team workload patterns.
- Decision support intelligence: Quickly answer operational questions and
uncover root causes behind performance gaps.
Interaction intelligence
- Care team effectiveness: Monitor compliance, communication quality, and
patient experience across staff and virtual agents.
- Risk identification: Detect signals of patient frustration, disengagement, or
potential churn.
- Automated follow through: Identify commitments made during interactions and
trigger automated reminders, updates, or escalations.
Customers using SmartAnalytics realize:
- Full visibility into patient interactions
- Faster identification of access and workflow bottlenecks
- Improved patient experience through real time sentiment and effort insights
- Operational efficiency gains from automated follow ups and routing
- Better care team performance through quality and compliance analytics
- Early detection of patient frustration or churn risk
- More confident, data driven decision making
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Agent build and provenance
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Sign inCompliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
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Publisher resources
3 linksEvidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.