NBA AI/ML Engine
Inogic · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
NBA AI/ML Engine is a backend Azure service designed exclusively to support and enable the Next
Best Action application for Microsoft Dynamics 365. This engine is not a
Show the rest of the publisher’s description (33 more lines)
standalone product; it provides the core AI processing, pattern analysis,
event triggers, and data orchestration required to run the full Next Best
Action experience.
Install this Azure application only if
you are setting up the Next Best Action solution.
👉 Learn
more about the main Next Best Action application.
✅ Purpose
NBA AI/ML Engine powers the intelligence layer
behind Next Best Action. It processes CRM signals, historical patterns, and timing
insights to generate precise, context‑aware recommendations inside Dynamics
365.
✅ What NBA AI/ML Engine Enables
By installing the NBA AI/ML Engine, organizations
unlock the backend capabilities that drive features within the Next Best Action
application, including:
- Context‑aware recommendations that
respond to the latest conversation, lead/case signals, sentiment, and CRM
events.
- Pattern‑based suggestions based on
historical win/loss outcomes and resolution trends.
- Optimal action‑timing insights that
help determine the best moment to follow up or take action.
- Event‑driven triggers such as post‑call,
new email, SLA risk, inactivity windows, and status changes.
- Recommendations with explanations
for transparency and user trust.
- Next Best Action Digest summarizes
high‑priority recommended actions for the day or week.
✅ Intended Use
This Azure application is required only
for customers installing the Next Best Action application and should be
deployed as part of the standard setup procedure.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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