Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Infosys Cortex is an AI solution designed to extract, understand and provide insights and recommendations on the mountains of data collected by customer care centers.
The Infosys Cortex platform helps enterprises deliver superior experiences to both customers as well as employees. In addition, it reimagines contact center operations for a smooth customer journey.
Show the rest of the publisher’s description (6 more lines)
Deepens customer engagement through insights
Our platform offers a rich ecosystem of conversational analytics and cognitive capabilities spanning the customer engagement value chain. Our Customer Experience Modeler predicts the intent of a real-time customer conversation, which enables fast, accurate and personalized service. Infosys Cortex provides a sophisticated Interactive Voice Response (IVR) system, voicebot, chatbot, and self-service options to improve outcomes.
Empowers agents with learning
The Infosys Cortex platform converts contact center agents into brand ambassadors with AI-assisted HR processes and productivity tools. It simulates customer interactions for new recruits, which improves preparedness for live calls while accelerating speed to competency. Knowledge tools provide on-the-call guidance and recommend actions that enable agents to delight customers. Significantly, agents can use Infosys Cortex to identify learning needs and behavioral changes required for improving performance and skills.
Boosts operations with automation
Cognitive automation and analytical insights for decision support streamline operations and enable contact centers to realize goals, including increase first-call resolution rate, reduce average handling time, maximize cross / up-sell, and improve service-to-sales conversion rate. Our Operations Modeler provides a floor-wide view of agent performance, identifies areas for improvement, and suggests the course of action to minimize customer as well as agent churn.
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-10
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.