AI-Powered Multi-Agent Automation for Tax Lodgment Services
Infosys Ltd · Finance & Accounting
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Solution Overview
Tax authorities often
Show the rest of the publisher’s description (57 more lines)
struggle with manual, repetitive, and error-prone processes in tax lodgment.
Residents must contact support centers, and staff handle requests manually,
leading to delays, inconsistent service quality, higher operational costs, and lower
taxpayer satisfaction. The absence of automation also makes it difficult to
track interactions, analyze sentiment, and provide personalized assistance.
Infosys Agentic AI-Enabled
Tax Lodgment Automation introduces an
AI-powered, multi-agent framework that augments and streamlines selected
aspects of the tax lodgment workflow. Built using Microsoft Azure OpenAI,
Semantic Kernel, and Cognitive Services, the solution leverages specialized
agents for document intelligence, tax filing assistance, extension handling,
payment guidance, and automated communications. This modular, intelligent
automation improves accuracy, reduces manual effort, and enhances the taxpayer
experience, without replacing existing systems.
Key Capabilities
- Intelligent
Request Routing
Directs
taxpayer queries to the most appropriate AI agent.
- Document
Intelligence
Automates
text extraction and validation from tax documents, receipts, and forms.
- Tax
Filing & Extension Support
Provides
guided assistance in preparing filings or handling deadline extension
requests.
- Payment
Guidance
Supports
taxpayers with structured information on e-payment processes.
- Automated
Communications
Generates
email summaries, conversation history, and sentiment insights.
Business Benefits
- Faster
Processing
Streamlines
data validation and task execution for quicker responses.
- Improved
Accuracy
Reduces
human error through automated document handling.
- Enhanced
Citizen Experience
Provides
consistent, personalized communication and faster resolution.
- Operational
Efficiency
Lowers
manual workloads and frees staff for higher-value tasks.
- Scalable
& Flexible
Designed
to handle peak volumes and integrate seamlessly with existing tax systems.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-10
Sources
Publisher resources
1 linkLinked repositories
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