Infosys Zero Touch Sales Order Creation in SAP
Infosys Ltd · Logistics & Supply Chain
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
An integrated collaboration channel allowing sales personnel submit, process as well as get real time updates of the sales order directly from the underlined ERP Core using MS TEAMS. Today, even in a well connected and digitized world, majority of the ERP functions
are disconnected and requires manual interventions. This takes time and effort
Show the rest of the publisher’s description (30 more lines)
and often multiple parties and points of failure. An “Integrated Collaboration
Platform” thus is becoming the need of the hour. Multiple parties can
communicate in real time and can also perform business operations while in
conversation. This would save time and effort in coordination, validation etc.
Our solution approach
addresses the very specific issue for processing sales orders. Bringing
multiple parties together on Microsoft TEAMS, use underlying azure integration
services and using Infosys’s own powerful conversation platform to provide a
seamless integration for the end user with underlying systems.
Business Challenges:
- High cost and low operating
margins
- Creating sales order is a
tedious manual process
- Error prone and time consuming process
Solution Overview:
- Allowing Vendors and customers connect to organization through MS Teams.
- Vendor can submit the order through MS Teams
- Using industry recognized Infosys NIA conversation platform** and its NLP algorithm to engage with the user.
- Accept the document using Infosys built Business Document Manager solution based on cognitive services to match the incoming
order with relevant templates
- Using deep learning algorithms-based Azure Form Recognizer, ‘read’
incoming document data and extract information from the document
- Using either manual validation or auto approval, post the order in
SAP S/4HANA
- Ability to check Real time status of the sales order
**While
we recommend to use Infosys NIA for a choice of collaboration Platform, the
architecture can work on any enterprise grade collaboration / conversation
platform.
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment · as of 2026-08-10
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2 linksLinked repositories
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