AI Contact Center Platform
Information & Communication Technology W.L.L · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Information and Communication Technology
(ICT) is offering ICT AI Call Center, a next-generation contact center platform
Show the rest of the publisher’s description (21 more lines)
that unifies voice, AI, and data intelligence on a secure Microsoft Azure
foundation. The solution integrates leading CCaaS platforms such as Genesys
Cloud, Twilio, Cisco, and Azure Communication Services via SIP/RTP through a
Session Border Controller (SBC) and MPLS SIP Trunk, delivering enterprise-grade
voice connectivity from carrier to agent.
At the core of the architecture is a
self-hosted AI Processing layer within the Data Center, featuring a self-hosted
AI Model and Speech-to-Text / Text-to-Speech (STT-TTS) engine, connected to
on-premises EDW, files, and line-of-business systems. All AI workloads run on
Azure Kubernetes Service (AKS) within a private virtual network, ensuring data
sovereignty and zero data exfiltration. The platform indexes on-prem data and
pushes it securely through the Perimeter Hub firewall into the AI Workload
environment.
Security and governance are built in at
every layer. The Datacenter Hub features a Datacenter Firewall, F5 WAF, and API
Management gateway. Trust & Safety controls are enforced through Azure
Function Apps and Logic Apps, while Data Staging leverages Azure SQL Database,
AI Search, Cosmos DB, and Blob Storage — all connected via Private Endpoints
within a secure virtual network. Azure Active Directory provides role-based
access control, and Azure Monitor, Defender for Cloud, and Azure Key Vault
complete the security posture.
Preview
1 image
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.