Infobip GenAI Chatbot Building Platform | Answers
Infobip d.o.o. · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Use Infobip chatbot building logic infused by Azure Open AI
to build human alike interactions on scale, over your customer preferred
Show the rest of the publisher’s description (58 more lines)
messaging channel including WhatsApp, Viber, RCS and others.
Overview
Craft end-to-end conversational journeys with AI
- Conversational AI marketing. Launch conversational campaigns that capture your customers’ attention
without any manual heavy lifting.
- Conversational AI commerce. Personalized algorithms to recommend ideal products to customers,
showcase product catalogues, and provide buyer guidance that enhances the buying
experience.
- Conversational AI support. Provide customer’s immediate reassurance with human-like responses
that match your brand’s tone.
Benefits
- Elevate customer satisfaction.
Delight your customers with instant replies and personalized recommendations, remove frustration of
waiting for an answer, and create loyal advocates.
- Optimize your operational
efficiency. Give repetitive tasks to chatbots, increase your productivity
and reduce costs.
- Drive revenue growth. Increase your sales through targeted recommendations, improve
cross-selling and accelerate time to market with new offers introduced.
- Stay ahead of curve. Differentiate your business among competitors and gain reputation of
and innovative company.
Features
- All the
messaging channels your customers use for chatting with their friends and
family. WhatsApp, Viber, RCS, Voice, Live Chat, Apple Business
Messages are just some of the messaging channels you can
use to interact with your customers.
- Seamless transfer to live agent in case human needs to take over the query.
- RAG
accuracy percentege >95%. Our
AI Hub boasts of the industry’s most advanced Retrieval Augmented Generation
(RAG) technology, reducing the chances of inaccurate responses.
- Deep understanding and
personalized conversations. AI Hub engages in dynamic,
multi-turn conversations, naturally transitioning between topics. Our chatbots
remember the context, providing a truly personalized experience, creating
interactions for every customer.
- Global reach and local speak. Break language barriers with support for over 130 languages. Our
in-house language detection and translations ensure accurate communication
worldwide.
See our AI projects in practice
- LAQO Insurance. 30% of queries
are now sorted our by AI chatbot, and 90% of them in the first 3-5
interactions.
- Coolinarika.
150% of engaged users increase.
Why Infobip?
- Global company with local
expertise. We have officies in more than 70 officies around the world
supporting you on the ground on your language.
- We are
recognized as a leader in CPaaS by Gartner, IDC, Juniper Research and Omdia, and recognized
for innovation by Fast Company.
- Direct connection with more then
800 telecoms and directly connected with all the messaging apps like WhatsApp,
Viber and RCS.
Custom Offering
Are the offered packages not suited to your needs? Would you like to bundle other services? Contact us and our experts will configure a custom offer for your business.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
1 listedSources
Publisher resources
6 linksLinked repositories
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