CSAT Intelligence Report
Inference Labs Private Limited · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Customer Satisfaction (CSAT) Score is one of the best key metrics to understand the qualitative importance to show how customers perceived their experience with your brand or its products.
Over 89% of consumers have stopped doing business with a company due to poor customer service. In this competitive world, businesses across the world are trying to provide the best experience to their end customers but are failing due lack of understanding of the customers' qualitative feedback. With the help of our CSAT intelligence report, Marketing executives can understand the customer feedback and can work accordingly on their strategies to improve the products.
Show the rest of the publisher’s description (8 more lines)
Understanding your customers' satisfaction scores allows you to improve your business. As a result, you should be able to get more satisfied customers, and satisfied customers become loyal ones. It is through loyal customers that your business will flourish. 95% of customers who gave an organization a CSAT score of 9 out of 10 were more likely to recommend a brand.
CSAT can also provide companies with many other benefits:
- Customer expectations can be met more easily
- Pinpoint particular issues across your business
- Receive a metric that can be applied to sales, marketing, internal communication, etc.
- Reducing customer churn and creating loyal customers
- Enhancing customer satisfaction to the fullest
Learn more by measuring one experience with our CSAT intelligence report.
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.