IFS Nexus Black Resolve
IFS · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 1 capture on record
What the publisher says
As described on Microsoft Marketplace.
Resolve is AI-guided execution for asset-intensive operations from IFS Nexus Black. It works across plant, facilities, and field maintenance, built around the three jobs an engineer does every day: before the job, during the job, and after the job.
Before the job
Show the rest of the publisher’s description (26 more lines)
- Service request turned into a work order before dispatch, with diagnostic intelligence run against the asset's history and linked documents.
- Parts checked across van, depot, and other locations. If something is missing, a purchase order is raised in the same flow.
- Contract terms loaded automatically: authorized work, SLA, and warranty coverage surfaced before the engineer arrives.
During the job
- Asset identified from plain language or a photo, without the serial number. Full history, operational status, spare parts, and every linked document on screen.
- Diagnosis by voice, photo, or video. Ranked probable causes returned, with follow-up questions until the answer is confident.
- Every relevant document pre-processed. Semantic search finds the right procedure even when the wording does not match.
- Guided fix for the specific fault on the specific asset.
- Work order written back to IFS App10 or IFS Cloud in real time, pre-filled from the diagnosis, with attachments and duplicate detection built in.
After the job
- Close-out with compliance fields captured and the service report generated automatically.
- Pre-authorized work billed before the engineer leaves site, with payment taken via API connectivity when online.
- Follow-up work surfaced with full context attached.
- Every closed job feeds a feedback loop that sharpens the next diagnosis and captures knowledge for the next engineer.
Proven in deployment
- Resolve is in live use across process manufacturing and facilities management.
Built for the IFS stack
- IFS Cloud EAM: AI-guided diagnosis at the point of work, with richer as-found records feeding back into asset history.
- IFS Cloud FSM: intelligent field execution and higher first-time fix rates feeding back into dispatch quality.
- IFS Planning & Scheduling: better priority and skill-matching informed by AI triage.
- IFS Dispatch & Scheduling: actual travel times and field-level signals feeding back to improve schedule accuracy.
Enterprise ready
- IFS App10 and IFS Cloud out of the box. Connector architecture ready for SAP, Salesforce, Oracle, Snowflake, Databricks, and ServiceNow.
- Single sign-on via Azure AD, Okta, Google, and Keycloak. Role-based access for admin, operator, and standard users.
- OAuth 2.0 with encrypted tokens, mutual TLS between services, Azure Key Vault for all secrets.
- Automated SAST and SCA security scanning every release. Kubernetes, Helm, auto-scaling, multi-tenant.
Preview
3 images
Agent build and provenance
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Plans and pricing as listed
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Publisher resources
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