Helvia.ai Agent Platform
HELVIA TECHNOLOGIES IKE · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Elevate Business Operations with Sophisticated Agent AI Solutions
Helvia.ai Agent Platform empowers organizations to rapidly design, deploy, and monitor AI-powered conversational agents at scale, without the need for specialized coding or deep AI knowledge. Built with enterprise-grade security and best-in-class integration, Helvia.ai enables everyone to build with AI and drive impactful automation across a wide range of channels and business scenarios.
Show the rest of the publisher’s description (46 more lines)
Key Features
Helvia.ai Agent Platform is organized into three main functional spaces: Agent Designer, Observatory, and Workspace Configuration.
Agent Designer
Design, Integrate, and Deploy AI Agents Faster
Create, customize, and deliver powerful agents for every business need with intuitive no-code and low-code tools.
- No-code/low-code editors for rapid agent creation and customization
- Flexible integration with CRMs, ticketing systems, and internal APIs
- Combine Generative AI question-answering with workflow-based dialogues and actions
- Instantly connect and process data from KBs, databases, PDFs, and more
- Multi-language support with automatic detection and translation-friendly authoring
- Ready-to-use deployment across websites, mobile apps, and messaging channels (Teams, Slack, WhatsApp, etc.)
- Escalation flows to live human agents across any support platform, with context-aware routing
Agent Observatory
Monitor, Analyze, and Optimize Performance
Gain complete visibility and actionable insights on all conversations and agent operations.
- Advanced conversation detail and filtering, including full chat histories and sentiment analysis
- AI-powered business insights: automated topic modeling, tagging, categorization, and compliance flagging
- Real-time and customizable analytics dashboards with out-of-the-box and custom reporting
- Automated content and model evaluation (including proprietary RAG/LLM testing and optimization)
- Built-in testing suite with instant chat unit testing and performance metrics
Administration
Enterprise Security, Control, and Flexibility
- Single Sign-On (SSO) with Microsoft and Google
- Fine-grained Role-Based Access Control (RBAC) for user and group management
- Detailed audit logs, scheduled backups, and automated uptime monitoring
- Centralized media library and integration APIs
- Custom configurations for workspaces, integration endpoints, and tenant management
AI Excellence Highlights
Unlock advanced AI and platform features for best-in-class automation and flexibility:
- LLM-agnostic: seamlessly connect to leading Large Language Models (Azure OpenAI, OpenAI, Google Gemini, Anthropic, Hugging Face, Meta Llama, IBM watsonx, and more)
- Built-in proprietary RAG+C pipeline for premium-quality, context-aware question answering
- Full transparency and control of models and parameters via no-code configuration
- RAG Buddy technology for token optimization (caching, auto model-switch between LLMs/SLMs, and automated evaluation)
- Automated evaluation of generative responses using the innovative GRACE method for quality assurance
- Ability to connect your own RAG systems for total control over data and models
- Secure, reference-backed answers with citation, context handling, and real-time query rewriting
Sample Use Cases
- Customer Service Automation: scalable agent support with instant response, 24/7 availability, and seamless escalation to human agents
- IT & HR Helpdesk: automated triage, ticketing, and knowledge base integration for employees
- Banking, Insurance & Finance: secure, compliant customer engagement, transactional support, and intelligent workflow automation
- E-commerce & Retail: product recommendations, order status, Q&A, and proactive customer engagement
- Healthcare & Public Sector: information delivery, appointment scheduling, and regulatory-compliant virtual assistants
- Internal Process Automation: integration with CRM, ERP, and ticketing for streamlined business operations
- Multi-lingual Support: consistent, high-quality experiences across global audiences and languages
Get started and empower your business with Helvia.ai—Enabling everyone to build with AI.
www.helvia.ai | contact@helvia.ai
Preview
1 image
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
3 listedSources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.