Haptik - Voice AI Agents
Haptik · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Haptik’s Voice AI Agents: Enabling Real Conversations for Enterprise-Scale
Our Features in Detail:
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Haptik’s Voice AI Agents blend advanced speech recognition with fluid, real-time responses for seamless customer experiences across channels.
- Voice Experiences Based on Brand Personality
- Customizable voice profiles: Choose from a gamut of voice characteristics - like tone, gender, accent, and pitch - aligned with the brand’s identity and values.
- Emotionally aligned responses: Set the right tone for each interaction by selecting tonalities such as warm, energetic, or calm, ensuring customers feel understood and engaged.
- Consistent brand experience: Deliver voice interactions that sound uniquely you - creating memorable and unique customer experiences across every touchpoint.
- Smart, Natural Conversations at Scale
- Dynamic conversations: No need to predefine every response. Our Voice AI Agents handle conversations dynamically without rigid scripts.
- Real-time adaptability: The agent listens, interprets, and responds on the fly - even when users change topics, pause, or ask follow-up questions.
- Multilingual support: Our voice AI agents fluently converse in 100+ languages, breaking down language barriers and elevating personalization at each step.
- Turn Voice Conversations into Actionable Insights
- In-depth conversational analytics: Track intents, sentiment, resolution rates, and drop-off points to drive service improvements and boost conversation quality.
- Custom dashboards: Get custom analytics dashboards to track KPIs relevant to you, highlighting what’s working and where to improve, helping teams make smarter decisions.
- SLA & compliance monitoring: Keep a close eye on key metrics to ensure your Voice AI meets SLAs and stays audit-ready.
Why Haptik’s Voice AI Agents
- Decade of domain expertise: As pioneers of AI-powered innovation, we’ve helped leading enterprises to elevate customer support and win loyal customers with powerful voice AI agents.
- Best-in-class latency: Built on low-latency speech-to-text engines, our Voice AI Agents ensure a smooth flow of conversations when handling both routine and complex, multi-step tasks.
- Powerful integrations: Our ecosystem of 100+ integrations including CRMs, messaging apps, and payment gateways ensure frictionless end-to-end customer journeys across channels.
- Enterprise-grade security: Our Voice AI Agents comply with the latest GDPR, CCPA, HIPAA, and ISO regulations, with built-in PII masking and end-to-end encryption.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
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Publisher resources
4 linksLinked repositories
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