AI-Powered Virtual Helpdesk
GoPhygital Pvt. Ltd. · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
ADCX - GoPhygital's
AI-powered Virtual Helpdesk is a SaaS platform created to automate and enhance the
Show the rest of the publisher’s description (24 more lines)
overall customer service experience while reducing operational overheads for
organizations in the travel, hospitality, and retail industries.
The AI-powered Virtual Helpdesk leverages facial recognition to initiate a
1-way / 2-way video call between the user and a virtual / human agent to
address any query that the user may have.
The platform
uses a combination of AI-ML and a suite of Azure Cognitive Services (ACS) to record
the conversation, convert the video into speech, and using speech-to-text
translate the queries from local Indian languages to English.
It then analyses
the text (including sentiment analysis) and forms a word cloud in the backend
and the algorithm is such that as the usage increases, the system becomes more
intelligent over a period of time (as usage increases) and pre-empts the user’s
queries thereby enhancing the overall customer service experience.
The Phygital platform
can be deployed across high traffic locations like airports, theme parks etc
where traditionally there is a helpdesk with customer care agents manning the
same to answer any customer queries or provide information.
The cloud
based solution helps organizations in the travel and hospitality industry like airports,
malls, or even theme parks as well as businesses like large corporate parks etc
to automate the entire customer service and engagement experience and
optimizing their manpower requirements by using virtual agents instead of
having human-powered information desks being manned round-the-clock.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
2 linksLinked repositories
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