AI Post Call Analyzer
Global Wavenet Pte Ltd · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
The Post Call Analyzer is a comprehensive solution designed to revolutionize the way organizations interpret customer interactions within their call centers. By leveraging advanced algorithms and machine learning capabilities, this innovative application offers deep insights into every aspect of post-call data, empowering organizations to make informed decisions that drive efficiency, performance, and customer satisfaction.
Key Features:
Show the rest of the publisher’s description (4 more lines)
- Transcriptions: Effortlessly obtain precise transcriptions of every conversation, regardless of the channel. Our platform ensures comprehensive and accurate documentation, allowing you to revisit and analyze interactions with ease.
- Sentiment analysis: Understand customer attitudes and perceptions with advanced sentiment analysis. Gain valuable insights into customer satisfaction levels, agent performance, and areas for improvement, empowering you to enhance the overall customer experience.
- Call Categorization: Efficiently categorize conversations based on relevance and type with our intelligent call categorization feature.
- Summary Generation: Extract key insights from call recordings and chat history with our intelligent summarization feature. Get a concise overview of each interaction, enabling quick identification of important outcomes and actionable insights.
Preview
5 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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