Giosg AI Agent - Customer service automation
giosg.com Ltd. · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Giosg AI Support Agent – Your Best Support Agent Is Now AI
Giosg AI Support Agent is a customer-facing AI agent designed to automate and enhance your support operations across channels, including websites, apps, WhatsApp, and more. Always available and aligned with your brand, it efficiently handles FAQs, order inquiries, troubleshooting, and real-time routing.And it’s not just intelligent, but it’s also proven to deliver results. Businesses of all sizes and across industries have automated up to 90% of support chats and boosted customer satisfaction by 70%, giving teams more time for what matters.
Show the rest of the publisher’s description (19 more lines)
Key Features:
- Multilingual Support: Communicate fluently in 30+ languages
- Smart Routing: Automatically forward complex issues to human agents
- Rich Content Replies: Include product cards, videos, links, or documents
- Support Across Channels: Engage customers on websites, apps, phones, and WhatsApp
- Multisource Knowledge Bases: Train your AI with website URLs, PDFs, documents, and text files
- Two-Way Integrations: Effortlessly fetch and send information using CRMs, PIMs, and more for seamless automationBenefits:
- Automate up to 90% of support conversations
- Reduce ticket backlog and response times
- Improve customer satisfaction by up to 70%
- Free up support agents for high-value work
- Scale globally with built-in multilingual capabilities“If you had asked us before [giosg] whether implementing AI would be this easy, we would have had our doubts. But looking back now, it’s one of the best decisions we’ve made.” — Sanna Agullana, Development Manager, HOAS Supported Channels
- Websites
- Portals
- Apps
- Intranet
- giosg Live (chat, video, voice)Security & Compliance
Fully GDPR compliant and ISO 27001 certified with all data securely stored within the EU.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
2 linksLinked repositories
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