Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Fini is an accuracy-first AI agent built for enterprise customer support in regulated industries. Where generic AI tools hallucinate, drift from policy, or expose companies to compliance risk, Fini is designed from the ground up to get it right every time, across voice, email, and chat.
Self-learning AI agent
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Most AI support tools are built for speed. Fini is built for accuracy. That distinction matters when you're operating in banking, fintech, healthcare, or insurance, where a wrong answer isn't just a bad experience, it's a liability. Fini doesn't just answer tickets. It learns directly from your real support data, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When escalation is needed, it hands off to your team with full conversation and action history intact, so no customer is left behind.
What Fini Does
Fini deploys an AI support agent trained on your knowledge base, policies, and workflows. It handles voice, email, and chat queries end-to-end, executes complex actions inside your helpdesk, and escalates only when it should.
Core Capabilities
- Autonomous resolution across voice, email, and chat with 98% accuracy and zero hallucinations
- Agentic workflow execution for high-stakes tasks: failed payments, KYC updates, refunds, account changes, and dispute resolution, completed directly in your helpdesk with no human in the loop
- Fini Agent Loop: a closed-cycle system that understands intent, plans and routes, fetches policies and business rules, executes deterministic actions, and learns from every interaction
- RAGless Retrieval Engine: proprietary architecture purpose-built for support automation, optimized for precision, speed, security, and reliability
- Knowledge Atlas: self-evolving knowledge base that reduces manual documentation work by 90% and keeps answers accurate as policies, products, and procedures change
End-to-End Workspace
A secure, no-code workspace for continuous quality improvement across four pillars:
- Analyze: surface deep insights and AI-powered suggestions to spot new automation opportunities
- Train: no-code tools to configure knowledge, workflows, tone, and actions, continuously adapting from real ticket data
- Test: full-featured testing suite to evaluate answer quality before and after going live
- Deploy: launch across all major channels and helpdesks including Zendesk, Intercom, Salesforce, and HubSpot
Built for Regulated Industries
Fini is SOC 2 certified, ISO 27001 compliant, GDPR-ready, and HIPAA-native. Data is encrypted in transit and at rest. Customer data is never used to train shared models. PII is masked and redacted according to configurable policies. Zero long-term storage of conversation content. Regional hosting and VPC options are available for enterprises with specific data residency requirements. Every response passes through a multi-layer guardrail pipeline before it reaches a customer, with reasoning logged for full audit trails.
This isn't compliance bolted on after the fact. It's the foundation.
Results at Scale
Fini has resolved over 10 million tickets autonomously. Customers see roughly 90 percent of tickets resolved without human intervention, a 12 percent average CSAT lift, and 50 percent reduction in support costs. First response time drops below 5 seconds. These are outcomes from production deployments across banking, neobanking, fintech, insurance, and digital health, not projections.
Fini goes live progressively, starting with 30 percent of customer traffic in the first two weeks, reaching full deployment by week six, with a clear 60-day roadmap to 90 percent resolution rate and defined success metrics from day one.
Why Generic AI Fails Here
Off-the-shelf AI caps automation at around 40 percent, leaves reasoning untraceable, and requires constant manual effort to keep knowledge current. It's built for general use cases, not for environments where compliance is non-negotiable and every interaction carries real regulatory weight. It looks like AI in a demo and behaves like a liability in production.
Fini is the alternative: fully auditable, continuously self-improving, omnichannel by default, and accurate enough to operate in the most demanding support environments in the world.
"We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks - it improves them." ~ Crystal Stephens, Head of Operations, Atlas (Fintech)
Click on the "Get it now" button above to book a demo and know more.
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
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2 listedSources
Publisher resources
2 linksLinked repositories
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