EXUS AI Negotiator
EXUS Financial Suite · Finance & Accounting
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 6 captures on record
What the publisher says
As described on Microsoft Marketplace.
EXUS AI Negotiator
AI-powered debtor engagement and real-time collections negotiation
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EXUS AI Negotiator is an Agentic AI module of the EXUS Financial Suite, designed to help financial institutions transform debtor communication into a more personalised, data-driven and resolution-focused negotiation process.
Built to work with existing EXUS Financial Suite data, predictive models and institution-defined policies, EXUS AI Negotiator supports real-time conversations with debtors across digital channels, helping them understand their options while enabling collections teams to automate routine interactions, standardise communication and capture valuable behavioural insights.
Overview
EXUS AI Negotiator acts as a front-line conversational assistant for collections self-service journeys. It understands debtor intent, adapts communication based on debtor profile, payment behaviour, interaction history and tone, and supports resolution-oriented dialogues such as:
- Promise to Pay
- Inability to Pay
- Complaints and disputes
- Settlement agreements
- Restructuring scenariosThe solution is designed to operate within institution-defined boundaries, ensuring that negotiation options remain controlled, compliant and auditable. Conversations are logged for compliance, reporting and auditability, while every interaction can generate insight into debtor behaviour, financial constraints and negotiation patterns.
Core capabilities
AI-powered intent understanding
EXUS AI Negotiator identifies debtor intent, even when it is indirect or not clearly stated. It uses debtor history, profile characteristics and behavioural signals to personalise the conversation and guide the debtor towards an appropriate resolution.
Personalised negotiation support
The solution uses past payment behaviour, real-time capacity estimations and configured policies to dynamically guide conversations. It can generate appropriate negotiation arguments and repayment options while remaining within institution-approved boundaries.
Collections self-service automation
EXUS AI Negotiator supports routine collections interactions through digital channels such as chat, SMS and email. This helps debtors receive faster responses while reducing manual workload for collections teams.
Compliance, control and auditability
EXUS AI Negotiator operates only within institution-defined and configured options. This prevents uncontrolled offers, reduces workload for collection managers and ensures every conversation can be logged for compliance, reporting and audit purposes.
Intelligence gathering and reporting
Every interaction can generate valuable insight into debtor behaviour, financial constraints and negotiation patterns. These insights can be aggregated and reported back to the financial institution, supporting portfolio-level collections strategy.
Why EXUS
EXUS helps financial institutions modernise collections and recoveries through data-driven technology, automation and deep domain expertise. EXUS AI Negotiator extends this vision by bringing intelligent, controlled and auditable AI-powered negotiation directly into the collections journey.
Learn more about EXUS: https://www.exus.co.uk/
Contact EXUS: https://www.exus.co.uk/contact-us
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Plans and pricing as listed
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Publisher resources
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