Replace sampling-based post-call quality management with one stop call audit automation that reviews 100% of conversations
EngagelyAi Private Limited · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Challenges with Traditional Quality Management-
- Insights limited to sampling of calls
- Struggles with multichannel interactions
- Delayed feedback causes delay in immediate action
- Costly and impractical to scale with call large volume
- Unable to provide sentiment driven recommendations
- Inconsistent scoring due to human bias
- Data silos prevent a holistic view of agent performance & customer satisfaction
Show the rest of the publisher’s description (32 more lines)
Proposed solution- Call Audit Automation powered by generative AI
Engagely’s Call Audit is the systematic evaluation of customer-agent interactions to ensure quality, compliance, and performance, using insights to enhance customer experience and operational efficiency.
Why is Call Audit a game changer?
- Based on established criteria and parameters set beforehand
- Shift from selective sampling to evaluating 100% of calls
- Time stamps available for allowing easy access to the specific conversation
- QA assessments with custom call quality scorecards (No pre-defined template)
- Unbiased scoring with the flexibility of manual evaluations
- Data-driven decisions with actionable insights from detailed reports
- Targeted coaching to enhance call quality and minimize escalations
- Integrated LMS offering tailored learning solutions, speeding up onboarding and reducing training costs
- Clear feedback on successes and areas for improvement after every call
Benefits to Business-
- Ensures 100% call coverage for a complete performance view
- Offers high-level trends and analytics to guide business decisions
- Improves ROI by enhancing efficiency and customer satisfaction
- Supports growth by managing increased call volumes effortlessly
- Tracks sentiment and satisfaction for better CX strategies
- Ensures adherence to policies and regulatory standards
- Reduces costs by streamlining quality management processes
- Drives better customer experiences through data-driven decisions
Why choose Engagely?
- 360-Degree View
- Gen AI & LLM-Based Solution with Deeper Insights
- Actionable Intelligence through targeted coaching
- Azure Consumption
- Improved FCR rates by 10% through Data-Driven Decisions
- Seamless Integration ensures Data Consistency
- Microsoft Cognitive Services and Speech-to-Text
- Drag and drop interface
Tap into Automated QA and experience the power of digital transformation for your contact center.
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment · as of 2026-08-29
Sources
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3 linksLinked repositories
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