AI Agent Assist for Improved Agent Productivity
EngagelyAi Private Limited · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Are your contact center agents facing any or
all these challenges?
Show the rest of the publisher’s description (45 more lines)
- Lack of knowledge and insights
- Multiple windows and requests from different
channels
- Inability to understand context of the queries, customer dialects, and
accents
- Prioritization and query allocation
- High call volumes and long customer wait time
- Keeping up with regular updates and training
sessions
If
the answer is yes, then Engagely AI Agent Assist is the right solution for you.
What is Engagely AI Agent Assist?
The AI powered bot guides customer support agents to the next appropriate action through intelligent recommendation feature in real time. The agent bot accelerates customer query resolution,
enhancing First Contact Resolution (FCR) and Time to Close (TTC), thereby
improving agent performance across voice, email, and chat channels.
Microsoft Copilot further enhances Agent Assist by providing real-time assistance with contextual understanding, automated task handling and learning capabilities for adaptation while ensuring consistency and compliance. Also, integration with Generative AI and Microsoft Azure enhances Agent Assist with a suite of powerful capabilities. This includes Azure Cognitive Services, which empowers the bot with advanced AI functionalities, Language Understanding (LUIS) for precise interpretation of customer intents, and Azure Machine Learning for predicting personalized responses. These integrations collectively enable Agent Assist to provide proactive and tailored support, optimizing customer interactions and satisfaction.
Key Benefits-
- Enhanced first contact resolution: Resolves customer issues on the first interaction, leading to higher satisfaction
- Reduced average handling time: Decreases the time it takes to handle customer inquiries, improving efficiency
- Boosted agent productivity: Increases the efficiency and effectiveness of customer support agents
- Higher customer satisfaction scores: Improves overall customer happiness and loyalty
- Better support for complex queries: Provides supervised assistance for more complicated customer issuesKey Features of Engagely AI Agent Assist-
- Live call transcription for actionable insights
- Instant recommendations and message suggestions
- Knowledge bank for faster, accurate responses
- Behavior analytics for preemptive customer
insights
- Omni-channel context retention
- Agent-to-agent support for complex queries
About Engagely.ai-
Engagely.ai, an award-winning
total CX automation platform, crafts exceptional journeys for businesses and
their customers. Serving as a one-stop platform, it empowers enterprises with
its No-code, Omnichannel, and Multilingual solution, powered by Generative AI. Enagagely.ai offers a total CX suite that helps understand your customers intimately and cater to their needs with real-time precision and hyper-personalization. By triggering personalized customer journeys and gathering collective customer feedback, our conversational AI helps you take the right steps to get in tune with your customer demands.
What our customers say-
“It has been a pleasure working
with Engagely.ai. They bring in the skills and expertise required to deliver solutions
on a scale. Particularly impressed with the team working with SBI Life.”
- Vijaykumar Raghavan, VP - SBI
Life Insurance
Try Engagely.ai now
Engagely transforms customer
engagement across all touchpoints. Elevate agent productivity, enhance
experiences, and cut costs. Connect with our AI experts to unlock your business
potential.
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Plans and pricing as listed
1 listed- AI Agent Assist: $0.06 per minute
Sources
Publisher resources
6 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.