Exotel Enterprise Contact Center
Exotel · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
AI-First Omnichannel Cloud Contact Center for Enterprises
Tailored for large-scale enterprises looking for an AI-powered, omnichannel cloud contact center. It's the perfect solution for businesses seeking a combination of high performance, scalability, and innovative technology in their customer communication processes.
Show the rest of the publisher’s description (15 more lines)
Highlights:
Advanced AI Capabilities: Utilize AI-powered bots for efficient query handling, allowing agents to focus on more complex customer conversations
High Scalability: Manage large-scale operations with up to 20,000 users
Robust Compliance and Reliability: Built on a solid foundation, the software ensures consistent performance, scalability, and adherence to regulatory standards.
Omnichannel Support: Support across webchat, mobile chat, SMS, WhatsApp, and more, with predefined templates for quick support setup.
What you get with our Enterprise Contact Center Solution?
Optimized Customer Engagement: Skill Level Based Routing ensures customers are connected with the most qualified agents, enhancing resolution quality and satisfaction.
Customer Convenience: Virtual Queue reduces wait times and improves the overall call experience by allowing customers to receive callbacks at their convenience.
Data Privacy: User Access Management provides robust control over data access, ensuring privacy and compliance.
Increased Agent Productivity: Dialer Plus & Intelligence Capabilities empower agents with advanced tools to manage calls more effectively and efficiently.
Peak Performance: Granular Fine Tuning allows for ultimate optimization of operations, ensuring peak performance tailored to specific needs.
Engaging Visual Support: Video APIs & SDKs enable real-time visual assistance, offering a more engaging and effective support experience.
Comprehensive Quality Monitoring: Video Reports, Recordings, QA, and Scoring ensure high-quality conversations and continual improvement.
Increased Efficiency: Blending capability allows for seamless integration of inbound and outbound communication, enhancing operational efficiency.
Brand Alignment: Brand Consistency through White Labeling ensures every customer interaction is in line with your brand identity, enhancing recognition and trust.
Preview
4 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
1 listedSources
Publisher resources
5 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.