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Exotel Conversation Quality Analysis

Exotel · Customer Service

SaaSNo attestation published

Certification per Microsoft Marketplace.

AI-Powered Conversation AnalysisMultilingual Customer InsightsCompliance and Performance Monitoring
Provenance reach4 of 12 layers traced

Evidence tier Source Confirmed · 9 captures on record

User ratingNot rated0 reviews on the listing
Runs onSaaSSaaS
ProvenanceUnknown44% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on Microsoft Marketplace.

What We Can Offer You

  • Adaptability to Changes- Score agent performance with AI against your customized KPIs to align with your goals.
  • Multilingual Conversation Analysis- Analyze interactions across diverse languages, improving global customer service.
  • Data-driven Insights- CQA reveals customer sentiment and pain points, driving data-driven enhancements. It also identifies recurring issues, guiding product and service improvements.
  • Performance Benchmarking- Compare agent performance over time and against industry standards to drive continuous improvement.
  • Compliance Monitoring- Ensure regulatory and policy adherence, mitigating risks and securing compliance.
  • Seamless Integrations- Integrate with a knowledge base, contact center, and other communication platforms effortlessly to avoid disruptions and streamline quality management workflow.

Preview

4 images
Exotel Conversation Quality Analysis preview 1Exotel Conversation Quality Analysis preview 2Exotel Conversation Quality Analysis preview 3Exotel Conversation Quality Analysis preview 4

Agent build and provenance

See the full provenance

The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.

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Compliance

Government
  • FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27

Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.

Vendor

External enrichment

CompanyExotelAutomated

Plans and pricing as listed

1 listed
Exotel CQA Transactional Pricing
  • CQA pricing per minute: $0.042 per minute of conversation
$2,000.00/month
1-year subscription

Sources

Marketplace listingmarketplace.microsoft.com ↗Source
Privacy PolicyPrivacy Policy ↗Source
License TermsLicense Terms ↗Source

Publisher resources

5 links
Supportsupport.exotel.com ↗Source
Sales Deckcatalogartifact.azureedge.net ↗Source
Solution Documentcatalogartifact.azureedge.net ↗Source
Harnessing Conversation Quality Analysis for Business Prosperityexotel.com ↗Source
Conversation Quality Analysisvimeo.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing
Paid
1 plan listed
Delivery
SaaS
https://support.exotel.com/
Open the source listing ↗

Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.