Exotel Intelligent Virtual Agent : Voicebot
Exotel · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Exotel: Your AI Transformation Partner for Customer Engagement & Experience
Exotel is a leading provider of AI transformation for enterprises focused on customer engagement and experience. Facilitating over 20 billion annual conversations across omnichannel platforms - voice, agents, and bots. Exotel is trusted by more than 7,000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.
Show the rest of the publisher’s description (9 more lines)
As customer expectations evolve, businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps in as your transformative partner, offering AI-powered communication solutions to address all three!
We leverage Gen-AI to create intelligent virtual assistants that seamlessly integrate across all communication channels (omnichannel), enabling personalized interactions with every customer. Exotel goes beyond technology; we partner with you to craft customized solutions that unlock the true potential of AI-driven communication. At Exotel, your success is our success.
Key Areas of Impact: AI-Led Customer Communication Transformation:
- Gen AI-Powered Voicebot and Chatbot: Implementing voice and chat bots to handle customer interactions across calls, WhatsApp, RCS, and social media. These bots understand context, intent, and sentiment, leading to personalized and efficient customer service.
- End-to-End Customer Journeys: Solutions like Exotel's chatbot on WhatsApp facilitate complete user journeys, from onboarding to loan processing, ensuring contextually relevant interactions.
By partnering with Exotel, enterprises can harness AI to transform customer communication strategies, achieve faster sales conversions, and create delightful customer experiences across all touchpoints. Exotel is working to solve real problems in industry, which include real world use cases of Sales & Support:
Sales: Enhanced lead generation and nurturing, Improved conversion rates, 24/7 availability for streamlined sales processes.
Support/Services: Faster resolution of customer queries, Improved satisfaction with immediate responses, Reduced costs with automated support.
Exotel’s Intelligent Virtual Assistant (chatbot/voicebot) enhances customer engagement across Sales, Marketing, Support/Services, and Collection. By striking a balance between GenAI and NLP technologies, businesses can automate interactions, reduce costs, and improve satisfaction. The scalable platform integrates with existing systems, providing a robust solution for modern enterprises.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
3 listed- Outbound Voicebot conversation charges: $0.90 per conversation charge
- Outbound Voicebot conversation charges: $0.09 per conversation charge
- Outbound Voicebot conversation charges: $0.90 per conversation charge
- Inbound Voicebot conversation charges: $0.09 per conversation charge
Sources
Publisher resources
5 linksLinked repositories
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