Complaint Management App by Embee Software
Embee Software Pvt. Ltd. · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Complaint Management Application by Embee Software
Leveraging Copilot and Automation for Faster, Smarter Complaint Resolution
Show the rest of the publisher’s description (30 more lines)
The Complaint Management Application is a centralized, AI-powered platform designed to streamline how customer complaints are captured, classified, routed, and resolved across branches. By replacing fragmented email-based processes with an automated system, it delivers consistent customer experiences, improved accountability, and faster resolution timelines.
Key Features of the Complaint Management Application
- Centralized intake and ticketing of customer complaints from multiple channels
- AI-based classification of complaints, policies, and queries using Copilot
- Intelligent routing of complaints to the right teams based on category and priority
- Standardized responses driven by SOPs and a centralized knowledge base
- Automated SLA tracking with reminders and escalations
- End-to-end visibility of complaint status across branches and teams
- Central dashboard for monitoring volumes, trends, and resolution performance
- Secure role-based access for different operational and administrative users
Benefits of the Complaint Management Application
- 50–60% reduction in overall complaint resolution time
- Up to 40–60% improvement in operational productivity without increasing manpower
- 90–95% SLA compliance through automated routing and reminders
- Over 95% reduction in first response time
Who Is It For?
- Customer Support Executives (Centralized Teams)
- CRM Managers (Branch or Division Level)
- IT Administrators and Platform Owners
Industries & Departments
- Industries: Insurance (Life Insurance), Banking, Financial Services
- Departments: Customer Service, Customer Grievance Redressal, CRM Operations, Policy Servicing, Branch and Divisional Operations
Technology Stack
- Microsoft Copilot Studio
- Power Automate
- AI Builder
- Dataverse
- SharePoint
Transform Complaint Handling with AI
Move from fragmented, manual processes to a centralized, intelligent complaint management system. Deliver faster resolutions, better customer experiences, and measurable operational gains. Schedule a demo to see the application in action.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
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Publisher resources
2 linksLinked repositories
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