EBO Virtual Agent Standard for Azure Marketplace
EBO Ltd · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Your customers want more. They’re omni-channel, active 24/7 and they want immediate, personalised answers; NOW. Yet the traditional way of engaging with them is expensive, unscalable and inefficient. More importantly, 60% of inbound customer requests are repetitive. At EBO we have developed a customer engagement solution with Conversational AI technology at its core which is 100% specialised to meet the needs of the six industries we serve. It’s built on Microsoft Azure, and its NLP agnostic.
With EBO you essentially incorporate five core components in your operational response, instantly augmenting your teams’ capacity multiple times over:
Show the rest of the publisher’s description (8 more lines)
- Customer-facing, omni-channel Virtual Agent (can surface on corporate website, native app, FB Messenger, Viber, WhatsApp, Slack, Microsoft Teams)
- Multi-channel Broadcast (email, SMS, social messaging platforms)
- Admin Portal (manage all channels, monitor customer conversations, human handover)
- Integration with Backend Systems (the Virtual Agent retrieves and records data on backend systems in real time)
- Data Analysis & Business Insights (analyse customer experience and support decision making)
Our Virtual Agents are designed to carry out natural, two-way conversations with your customers and complete thousands of repetitive tasks and industry-specific workflows simultaneously, with consistency, security and quality. We use out-of-the box industry-specific integrations and pre-trained models with the nuances of your industry specific training data. The Virtual Agent is then customized via a bespoke building process with you.
Industries we serve: Healthcare, Banking, Forex, Insurance, Telco, iGaming. The EBO Virtual Agent Standard for Azure Marketplace allows the creation of an EBO Virtual Agent which can then be configured for your own specifications. Once deployed, EBO Specialists will be in touch to begin the process.
Note that once you select the GET IT NOW button we will be informed of your intent, we will then be in touch in order to continue the process with you. You will not be charged for this initial process.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.