AutoFAQ Cloud
DIPKHAKLAB, OOO · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
AutoFAQ is an AI-powered knowledge base service for employee and customer support via digital communication channels.
We help to handle up to 3 times more tickets without scaling a workforce with our platform for support automation with AI. Among our clients are more than 40 companies including PwC, Raiffeisen Bank, Alfa Bank use AutoFAQ for employee and customer support. We work with data centers, telcos, banks, retailers (including e-comm), online learning platfroms, consultants and other knowledge intensive industries.
Show the rest of the publisher’s description (19 more lines)
Our clients face the following challenges:
- suboptimal payroll allocation,
- systemic staff overtime work in support,
- plummeting SLA,
- negative NPS,
- lack of self-service option for customers or employees and inability to rapidly adapt to process or product changes.
We help them to solve it with our platform for support automation with a unique set of tools which includes:
- a chat center for agents with an AI-assistant
- a Q&A knowledge bases with an unlimited capacity for adding new knowledge
- a chatbot 2.0 (self-learning, no-code and supporting more than 90 languages)
- and a mini-RPA module for integrations
Involved Departments
- HR support
- IT support
- Customer Support
- Sales Team Support
- Retail Network Support
- Data Center
- Call Center
Preview
3 images
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
7 linksLinked repositories
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