Customer Insight Manager (CIM)
Datanomers · Marketing & Sales
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Do you have a holistic and unified view of your customer experience? Do you rely on surveys for customer feedback? Critical customer data is found in unstructured feedback from interactions including phone calls, chats, messages, emails and online media. Mining actionable insights from customer data is only possible with AI-NLP: advanced context aware unstructured text analytics.
CIM, powered by Datanomers' advanced NLP fuels your contact center with Omni-channel conversation analytics to empower you with proactive insights so you can prevent customer attrition, up-sell/cross-sell and keep your customers happy. CIM is an AI platform that understands your customers attitude while they are conversing with your customer support personnel via chat, email or voice. CIM detects and provides you with insights into what is utmost (uppermost) on their mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?
Show the rest of the publisher’s description (2 more lines)
CIM provides your customer support team with the best, real time view of your customer's attitude while helping you up-sell products and services.
If your chat sessions exceed 1500 a month and you need real time insights, we can integrate with your CRM via standards based secure APIs. Please email us at sales@datanomers.com.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
6 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.