cxpoint_for_genesys_cloud_cx_alias
CXPoint · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
CXPoint offers CCaaS automation tools for customer migrating from legacy on premise to cloud based contact center solution. CXPoint offers VOYAGE (Discovery tool) and NEXA (CCaaS Management tool) as part of CXP2 Licences.
Details of the offer below:
Show the rest of the publisher’s description (59 more lines)
- On premise Contact Center Platforms configuration discovery
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Automatic call center Telephony object discovery
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Inbuilt support for legacy Genesys Engage (on-premise) objects
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Discovery of on-premise call flows and routing flows( vxml and scxml support)
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Call flow summarization for each legacy composer projects
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Bulk flow uploads directly to cloud
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Call and workflow comparison, call flow journey mapping
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Prompt transcribe and verbiage management
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Prompt migration from legacy to Genesys cloud
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Bulk and automated management of objects in Genesys cloud
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Support for User, Role, Division, Queue, Skills and many more critical objects
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Management of Language, Call Routing, Emergency Groups, Schedule Management, Production Prompts,
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Additional features include secure role-based access, End to end encryption, Admin dashboard, AD Authentication
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Inbuilt support for SSO, MFA, AD, User Configuration and Activity reporting,
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GDPR compliant
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Platform Uptime status and monitoring,
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Dashboard and reporting, Nexa workspace Management
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Help documentation
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Subscription plan management
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Online secure billing subscriptions via Stripe
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Services uptime status and monitoring
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Compliance Settings and controls
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System Logging
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Integration with applications
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Roles for granular permissions
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User Profile Configuration
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Support services
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Admin Reporting
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Notification Control
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24 x 7 support ticket, Monitoring
Preview
5 images
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.