Wysdom Operations Center
Wysdom · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
The Wysdom Operations Center is a chatbot analytics software that equips chatbot teams with the insights they need to deliver exceptional experiences with Conversational AI.
Why Operations Center?
Show the rest of the publisher’s description (24 more lines)
See the entire conversation journey
- Centralize data from Conversational AI, and live agent conversations in one place
- Access and analyze conversation data from all platforms, channels, and services in one place, without having to rely on other teams or systems
- Filter, drill, and explore conversation data without having to extract and manipulate the data in third party tools
Get a handle on how your bot is performing
- Get an at-a-glance summary of overall bot performance including customer experience, automation, and live agent experience, then drill into the details
- Search and discover performance details with filters for channel, sub-brands, language, topics, and more
- Understand true containment overall, or at the topic or conversation level with a Wysdom proprietary metric that combines automation and experience
Pinpoint where your bot is struggling
- Identify the real reasons your customers contacted you, using an external topic model
- Explore intent and topic performance based on automation rates, customer sentiment, agent hand off, and more
- Filter, search, drill, and read conversation transcripts without manual effort, to see where conversations went astray
Dig deeper into conversation data
- Uncover missing and trending topics on a daily basis, or longer, as needed
- Independent topic model automatically identifies customer intent based on conversation data
- AI topic model with Natural Language Understanding (NLU) automatically recognizes entities and map them to topics
Produce reports your executives will love
- Measure bot automation and customer sentiment using signals generated directly from the system
- Track bot performance over time, including forward looking impact of planned changes
- Track financial savings against live agent channels, and overall
Have questions about the Wysdom Operations Center, or are curious to see it in action?
Visit our website for more information, or book at demo at wysdom.ai/operations-center-demo
About Wysdom AI
Wysdom AI is a Conversational AI analytics and optimization company. We are the experts in bot management software and solutions, helping bring clarity to bot performance after launch. AI is at the center of our analytics software, including conversation topic modeling, user behavior and sentiment, and automation. In addition, AI is used to analyze the performance and experience provided by the virtual agent. www.wysdom.ai
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
6 linksLinked repositories
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