convozen_ai
NOBROKER TECHNOLOGIES SOLUTIONS PRIVATE LIMITED · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 6 captures on record
What the publisher says
As described on Microsoft Marketplace.
About ConvoZen
ConvoZen is redefining customer conversations with Agentic CX—an AI-first platform that unifies AI Agents, Interaction Analytics, Real-time Monitoring, and Voice of Customer. Built for enterprises and contact centers, it is multilingual, accent-smart, ultra-low latency, and infinitely scalable, turning every interaction into an empathetic, insight-rich, and revenue-driving experience.
Show the rest of the publisher’s description (26 more lines)
Natively integrated with Azure OpenAI, ConvoZen eliminates prompt/API complexity and plugs seamlessly into Teams, Dynamics 365, Salesforce, WhatsApp, and 50+ enterprise systems—ensuring smooth adoption and rapid ROI.
Omnichannel AI-Powered Conversation Intelligence
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AI Agents – Natural voice & chat agents across channels for FAQs, bookings, troubleshooting—reducing wait times & costs.
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Agent Assist – Real-time Customer 360, next-best-action guidance, and on-brand support.
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Performance Monitoring – 100% QA, sentiment analysis, auto-summaries, and AI-driven coaching for compliance & quality.
WhatsApp Conversational AI
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Voice AI Calls – Human-like inbound & outbound conversations for bookings, verifications, and support.
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Chat AI – 24/7 instant, contextual responses for FAQs, purchases, and service assistance.
Customer Insights
Transforms raw conversations into strategic intelligence—tracking sentiment, loyalty drivers, and friction points to guide CX strategy and business decisions.
Industry-Grade AI/ML
Enterprise-grade ML engine with multilingual, accent-smart transcription, semantic understanding, and ultra-low latency—scaling globally with precision.
Seamless Integrations
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50+ systems: CRM, telephony, collaboration, analytics.
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Native integrations: Azure, Teams, Dynamics 365, Salesforce, HubSpot, Zendesk, Freshdesk.
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Telephony: Genesys, Twilio, Exotel, Ozonetel, WhatsApp Voice + Chat, etc.
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Automation engine: Turns conversations into actions—updates, escalations, compliance alerts.
Preview
3 images
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
3 listed- Overage: $0.010 per additional AI Token.
- Implementation Charges: $2,500.00 per agent implementation
- Dedicated Support: $1,500.00 per dedicated support resource
- AI Token: $0.10 per ai token (for token calculation logic, please refer to the description)
- Professional Services: $500.00 per man day
- Starter Plan Subcription: $1,000.00 per subscription
- and 15 more meters
- Overage: $0.008 per additional AI Token.
- Professional Services: $500.00 per man day
- Starter Plan Subcription: $2,500.00 per subscription
- Dedicated Support: $1,500.00 per dedicated support resource
- AI Token: $0.08 per ai token (for token calculation logic, please refer to the description)
- Implementation Charges: $2,500.00 per agent implementation
- and 15 more meters
- Professional Services: $1.00 per man day
- AI Token: $1.00 per ai token (for token calculation logic, please refer to the description)
- Implementation Charges: $1.00 per agent implementation
- Starter Plan Subcription: $1.00 per subscription
- Dedicated Support: $1.00 per dedicated support resource
- Professional Services: $1.00 per man day
- and 9 more meters
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.