Insights360 Marketplace Offer
Conversant Technologies · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 1 capture on record
What the publisher says
As described on Microsoft Marketplace.
Insights360 Free Trial is an AI-powered conversational intelligence platform that transforms recorded calls into actionable business insight — across quality, sentiment, coaching, risk and compliance, regardless of your telephony platform.
Once a call ends, Insights360 gets to work. AI analyses the conversation, scores the interaction against your quality and compliance criteria, detects sentiment, identifies potential risks and highlights coaching opportunities — automatically and at scale.
Show the rest of the publisher’s description (10 more lines)
Key capabilities include:
- Sentiment Analysis — Understand how sentiment changes throughout each conversation and identify interactions that need attention
- Auto QA Scoring — Automatically score calls against your own quality and compliance criteria
- Call Summaries — Generate an instant AI-powered summary of every conversation, reducing manual review time
- Call Categorisation — Automatically categorise calls by reason, topic and outcome to uncover trends at scale
- Risk Flagging — Identify potential compliance issues, vulnerable customers and escalation triggers
- Coaching Notes — Surface targeted coaching opportunities linked to specific moments within the conversation
Works with the phone system you already use.
Insights360 is compatible with a wide range of telephony platforms, including Microsoft Teams, Cisco, Avaya, Mitel, 3CX, 8x8, Five9 and RingCentral. There’s no need to replace your existing phone system — if your calls are recorded, Insights360 can analyse them.
Start your 14-day free trial and explore Insights360 using your own call data. Ideal for IT administrators, operations leaders, contact centre managers, customer service leaders and sales teams who want greater visibility into what’s really happening across their conversations.
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