Customer Delight Solution Suite
Continuous Technologies International Limited · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Customer Delight Solution Suite (CDSS) is a customer engagement platform that enables contact center agents, working on-site or from home, to perform omnichannel communications on a single-view desktop. Supported by intelligent tools, CDSS helps organizations provide a personalized journey with a compliance-focused, consistent experience to customers, while offering insights and reports to further optimize their operations and services.
Omnichannel
Show the rest of the publisher’s description (24 more lines)
Communications
Contact center agents
can engage customers across channels to sell products/services or complete requested
tasks within the same conversations. CDSS supports messaging through WhatsApp
Business, WeChat, Telegram, Facebook Messenger, and many more popular social
media with image, emoji, voice note, video and file attachment sharing, which
make communications easier and more efficient.
AI-powered Smart
Agent Assist
Smart Agent Assist
(SAA) can comprehend customers’ questions in natural languages during customer
service operations, offering real-time assistance to agents during both
synchronous and asynchronous messaging. Hence, agents can fulfil their
functions more effectively with less human errors. Full integration of CDSS
with backend systems/database can provide agents with account specific
responses.
Co-browse/Co-form
Service
Form-filling is an
integral part of many business processes. But it can potentially be
time-consuming for customers and become a major bottleneck. With CDSS
Co-browse/Co-form Service, agents can send pre-filled forms and collaborate
with customers to complete forms and confirm transactions, improving their
first contact resolution (FCR) and conversion rate.
Preview
4 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.