Cognizant Intelligent Claims Advisor for Duck Creek
Cognizant · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
SOLUTION OVERVIEW
Empower loss adjusters with Cognizant
Show the rest of the publisher’s description (60 more lines)
Intelligent Claims Advisor powered by Gen AI, which generates contextual
responses with meaningful insights to accelerate decisions and quick claim
settlement.
BUSINESS OPPORTUNITY
The advent of advanced technologies,
particularly generative AI, has opened new possibilities to augment and
transform the insurance claim processes at the key stroke level.
In commercial claims, loss adjusters heavily
rely on manual steps; they need to consolidate data from multiple sources,
files and diaries, causing the claim to run for days, or even weeks. Typically,
only 70% of the critical data is captured when the claim is first reported. On
average, loss adjusters spend close to 7-8 hours per claim in administrative
tasks such as finding missing or additional details before getting started for
the physical inspection and assessment
SOLUTION FEATURES
Introducing the Cognizant Intelligent Claims Advisor, an
innovative solution powered by generative AI that empowers loss adjusters with
an intelligent chat assistant. This assistant generates insightful responses,
accelerating decision-making and expediting claim settlements. The core of our
solution lies in data integration, seamlessly curating information from policy
administration and claim systems. The key capabilities of the Cognizant
Intelligent Claims Advisor include:
·
Claim Summarization: Providing concise summaries
of claims to facilitate quick understanding.
·
Similar Claim Insights: Offering insights based
on similar previous claims to guide current assessments.
·
Identifying Data Discrepancies: Detecting
inconsistencies in claim data to ensure accuracy.
·
Suggesting Estimate Ranges: Proposing realistic
estimate ranges for claim settlements.
·
File Note Summarization: Summarizing file notes
for efficient information retrieval.
·
Exposure Identification and Coverage Validation:
Identifying potential exposures and validating coverage.
·
Insights on Product Recall: Providing vital
insights regarding product recalls.
·
Identifying Critical Missing Information:
Highlighting essential missing data required for claim processing.
·
Claim Advisories: Offering expert advice on
claim handling.
BUSINESS BENEFITS
The Cognizant Intelligent Claims Advisor
significantly enhances the efficiency and speed of loss adjusters, boosting
their productivity by over 30% by reducing non-core administrative tasks.
This allows adjusters to focus on highly
specialized functions, ensuring a higher quality of work. Additionally, the
solution improves customer retention by approximately 20% through swifter claim
settlements and the elimination of unwarranted claim denials.
In essence, our solution provides a seamless
claim experience for all parties involved in the claim journey, fostering
satisfaction and trust in the process.
Preview
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-28
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