Cognizant Call Performance Analyzer - powered by WorkNext AI
Cognizant · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
The landscape of Contact Centers & service Desks is evolving, with the leaders paying more attention by investing in technologies and focusing on talent retention and company culture.
Some of the latest service desk trends include conversational AI, flexible workforces, intelligent virtual agents, and security analytical insights. However, despite the evolving landscape and trends, the contact center and service desk industry have their fair share of challenges that need to be addressed. Manual data entry and transcription errors, accuracy issues, agent burnout and scalability concerns are a few of them.
Show the rest of the publisher’s description (10 more lines)
The Cognizant Call Performance Analyzer solution offers real-time and recorded call transcribing automation. By possessing the ability to transform spoken words into written text, as well as condense written text into summaries, this tool serves as a potent instrument that can be utilized by call centers and service desks to enhance productivity. It offers valuable insights into speech patterns and emotions, ensures precise transcriptions of phone conversations, and facilitates adherence to regulations, resulting in improved incident management and accurate reporting.
Key Solution highlights include:
- Gen AI based solution accelerator
- Cloud Native
- Support for 30 languages
- Support for batch call ingestion and text analytics
- Automation of call transcriptions in real-time and recorded calls
- Compliance and PII protection for data security
- User-friendly data visualization with Power BI
The pricing for this engagement will be customized based on the scope and requirements determined during the initial consultation.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-28
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.