Cognizant AI Operations Assistant - powered by WorkNext AI
Cognizant · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
The Cognizant AI Operations Assistant works with you to provide comprehensive support to identify root causes,
recommend probable resolutions, list historical references, identify past resolvers, and author knowledge articles and documents you need for your ITIL processes in your ITSM toolset, such as
Show the rest of the publisher’s description (24 more lines)
Service Now.
This solution compliments Cognizant's cloud native Cognizant® Observability and Monitoring AIOps platform across hybrid and
multi-cloud landscapes, bringing innovation and automation through the power of Azure Open AI. Let the AI Operations Assistant accelerate resolution for both proactive, manually
created Service Desk incidents coming in via email, phone, or chat, and reactive
event-driven incidents from Cognizant's own AIOps engine or any other 3rd party
product.
This solution is underlined by Azure PaaS services like Azure Open AI, Azure
Cognitive Search, Leverage Semantic Memory, Azure Open AI, Azure AI Search, and
other Azure services.
Our solution benefits include:
- Our Gen AI-powered solution significantly
reduces manual search and analysis, saving IT teams time and resources by
providing RCA (Root Cause Analyzer) from historical data sources like
Incidents, Problems, Changes, Service Requests, and Knowledge Base Articles in Service Now or other enterprise data
stores like SharePoint.
- With the Copilot's assistance, IT
operations are streamlined and efficient, resulting in increased
productivity and reduced MTTR.
- As a platform accelerator, customers can
leverage Cognizant’s investment in these pre-developed solutions and
realize benefits in as little as 2-4 weeks.
The pricing for this
engagement will be customized based on the scope and requirements determined
during the initial consultation.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-28
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.