Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
‘Lia
Chat’ is a web-based human-like interaction system that helps organisations to easily respond to customer queries on a 24x7 basis. The
Show the rest of the publisher’s description (34 more lines)
product enables organisations to monitor and enhance visitor and customer
engagement. Lia contributes towards driving revenue based
on interactions with prospective clients. Lia Chat is a multi-skilled Virtual
Assistant designed to help customer support teams provide a more personalised
and real-time service to their clients. Lia is a new generation
intelligent chatbot that harnesses the power of Artificial
Intelligence and incorporates technologies such as Natural Language Processing,
Machine Learning and Artificial Intelligence to allow it to provide a remarkable
customer experience while reducing the organisation's workload.
KEY CAPABILITIES
- CONVERSATIONAL INTELLIGENCE: Lia
harnesses our specialised Machine Learning algorithms with our very own offline
Natural Language Processing engine to understand your customers’ goals and
deliver rich information.
- CONTEXT AWARENESS: Lia creates human-like conversations by managing the dialogue and a representation
of the conversational logic and keeping track of the context.
- SOCIAL MEDIA
INTEGRATION: Lia optimises your Social Media reach and enhances your
customer base through simple integrations with Facebook Messenger, Viber etc.
- HUMAN HANDOVER: Lia is capable
of intelligently handing over the conversation to Customer Service
Representatives to carry on from where it left off.
- LIVE CHAT PORTAL: A complete
customer service platform that enables agents to monitor, proactively engage and
obtain deeper insights to your website visitors.
KEY FEATURES
-
Natural Language Understanding
-
Analytics and Interactive Dashboard
-
Integrates with CRM and POS systems
-
Personalised Recommendations
Preview
2 images
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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