Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
HearBack transforms how organizations capture, understand, and act on spoken conversations with customers, teams, and communities. Built on a proprietary 5 Voice Patterns framework — Front Door, Documentation, Insight Engine, Companion, and Participation — it turns everyday voice interactions into structured, searchable, and actionable intelligence.
At the front line, HearBack's voicebot, chatbot, or lifelike AI avatar concierge greets, guides, and converses with customers naturally — face-to-face, in real time — creating an engaging first touchpoint that never tires and never misses a detail. Behind every conversation, HearBack documents interactions accurately and mines them for insights that would otherwise be lost.
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Ideal for SMEs, service operators, and customer-facing organizations, HearBack helps teams elevate customer engagement, strengthen conversational analytics, and unlock knowledge trapped in unstructured voice data — solving the everyday problems of missed feedback, inconsistent documentation, and insight that never reaches decision-makers.
Every voice heard. Every conversation counted.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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