Evalyze
Closer Consultoria Lda · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Operations
management platform that uses AI to intelligently distribute activities (Integrated
Show the rest of the publisher’s description (39 more lines)
Case Management Software)
Challenges
Organizations are
increasingly pressured to ensure a balance between operations efficiency and
effectiveness to achieve their goals. Effective distribution of tasks – the
most important task, to the most skilled employee available, at the right time
- is one of the biggest challenges for many departments and service providers.
Digital Transformation initiatives, changing priorities in real-time, efficient
SLA management, fast evolving business rules, capacity planning,
performance analysis, resources optimization, growing backlog and growing
customers’ expectations regarding the quality of service are some examples of
today’s challenges.
Solution
Evalyze is an
operations management platform that orchestrates intelligently the distribution,
prioritization and monitorization of the flow of activities that reach your
operations.
It boosts productivity
up to 30% within the first month.
The results are
achieved through Artificial Intelligence algorithms that consider SLA’s, AHT
(Average Handle Time), customers’ score, skills and operator’s availability and
other variables ensuring that the activities are distributed in a realtime task-to-task
method to the most qualifies employee available or to RPA.
Built-in Artificial
Intelligence (Machine Learning) enables the use of analytical/mathematical
methods to optimize the entire workflow, incorporate business rules, and learn
and evolve over time.
Evalyze provides a set of additional modules:
- Dynamic and real-time dashboards
- Intelligent Document Processing – Processes data from any received
document (invoices, receipts, emails, agreements, etc.) capturing, categorizing
and extracting the relevant data, reducing the human
intervention.
- Natural Language Processing
- Email & Whatsapp Integration
- Back-office for no-code parametrizations
This application is
available in English.
Preview
4 images
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
5 linksLinked repositories
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