Captivate Chat
Captivate IO Ltd · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Transform Teams into a live chat platform with Captivate Chat. We integrate any customer live chats from:
- Websites
- Facebook Messenger
- SMS
- EmailThis means you can read, reassign and respond to any customer conversations natively in Teams.
Show the rest of the publisher’s description (9 more lines)
With our powerful app, you can bring all customer chats into Teams, making it easy to keep track of interactions and stay on top of team performance. This is the ultimate solution for businesses looking to streamline customer communications and improve team collaboration.
Our app has many features to make your life easier. You can communicate with customers directly from their preferred messaging app, and have a clear view of all conversations in one place.
- Add your bots; Captivate Chat is compatible with GPT, Watson, and Amazon Lex
- It integrates natively with Teams, so you can say goodbye to chat folder chaos
- You'll never miss a chat again thanks to advanced workflow management tools .You can prioritise and assign chats to different team members, ensuring that every customer receives the attention they need
- Our powerful reporting tools also enable you to track performance and identify areas for improvement
- Multi-language support, Captivate Chat makes it easy to connect with customers around the world
Whether you're a small business or a large enterprise, Captivate Chat has everything you need to succeed.
Upgrade your customer service experience today!
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.