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Agent passport

Five9 AI Agent -Google Edition

AI Agent automates tasks, resolving routine issues and transferring complex ones to live agents.

Category
AI Agent
Registry category
Finance & AccountingBanking & Payments
Vendor
Five9 (Five9, Inc.)
Location
San Ramon, California 94583, United States of America
Reviews
This marketplace has no ratings
Listed on
Google Cloud Marketplace
Pricing
1 plan listed
Overall Provenance
2.9/10Low
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

7.2 / 10
Data element
Answer
Provenance
Source
Legal entity
Five9, Inc.
Matched on five9.com, found in the publisher's marketplace links
High
BigPicture company data (five9.com), fetched 2026-09-20
HQ address
San Ramon, California 94583, United States of America
From outside company data
High
BigPicture company data (five9.com), fetched 2026-09-20
Ownership
Publicly traded company
From outside company data
High
BigPicture company data (five9.com), fetched 2026-09-20
Industry
Software & Computer Services / Software
Sector Technology
High
BigPicture company data (five9.com), fetched 2026-09-20
Employee count
3,073 employees (1K-5K range)
From outside company data
High
BigPicture company data (five9.com), fetched 2026-09-20
Founded
2001
From outside company data
High
BigPicture company data (five9.com), fetched 2026-09-20
Revenue
$1B-$10B estimated annual revenue
Estimate; not from filings
High
BigPicture company data (five9.com), fetched 2026-09-20
About
AI Agent automates tasks, resolving routine issues and transferring complex ones to live agents.
Publisher description
High

Build Provenance

What the agent is built on.

1.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS & APIs, hosted by the vendor
From the listing
High
Version history
Not disclosed on this listing
Registry saw 2 distinct listing states across 3 captures
Low
No source on record

Reach Provenance

How the agent is distributed and adopted.

4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Google Cloud Marketplace
Via SaaS & APIs
High
Review volume & rating
Not available
This marketplace has no rating mechanism
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No first published date on the listing
—
No source on record
Multi-channel presence
Single-channel
Listed on Google Cloud Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
No install count on any marketplace
—
No source on record
Listing type
SaaS & APIs
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Documentation and support links on the listing
Links on the listing; documents not fetched by the registry
High
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
None on record
Low
No source on record
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

Five9 AI Agents are the next generation of the Five9 Intelligent Virtual Agent (IVA), redefining self-service with generative AI and AI-powered knowledge across voice and digital channels. AI Agents uniquely differentiates by providing a dial-of-trust that allows businesses to balance flexibility and control to meet customers' needs or compliance requirements through the ability to blend generative AI with traditional pre-defined AI and NLP in the same AI Agent.

The Five9-Google partnership is about more than just technology – it’s about enabling enterprises like Google Cloud Customer to deliver exceptional, secure, and scalable customer experiences with confidence. With cloud-native security, AI-driven intelligence, and a flexible buying model, Five9 and Google Cloud together provide the best foundation for the future of customer engagement.

Powered by advanced conversational and generative AI, Five9 IVAs redefine self-service across voice and digital channels. It helps understand true customer intents, guide them to swift resolutions, and seamlessly hand off complex matters to a live agent. It empowers companies to delight customers with engaging conversations, effortlessly resolve inquiries, and reduce their effort. Five9 IVAs utilize the most advanced AI technologies and integrate with various top cloud AI vendors.

Show the rest of the publisher’s description (31 more lines)

Key Benefits

  • Reduce service costs by offloading low-value interactions
  • Expand service capability without increasing hiring
  • Provide anywhere, anytime access to intelligent self-service
  • Off-load common, repetitive tasks to an IVA, leaving agents available for more high-value requests

Features

  • Integrated Virtual and Live Agent Support
  • Voice Self-service with a Human Touch
  • Intelligent Self-service for Digital Channels
  • Design Rich Multimodal Experiences
  • One platform for Voice and Digital IVAs

Speech Recognition - High accuracy for a wide range of use cases including:

  • Alphanumeric
  • Open & closed grammars
  • Domain specific models

Text-to-Speech - Wide variety of languages, voices & audio quality:

  • Hundreds of languages
  • Hundreds of voices
  • Custom voice avatars

Natural Language Processing - Choice of engines for Natural Language Processing:

  • Intent matching
  • Entity extraction
  • Fulfillment

Voice Biometrics - Engines for voice biometrics:

  • Enrollment
  • Authentication
  • Fraud detection

Generative AI - Large language models:

  • Speech analytics
  • Auto summarization
  • Model training

Plans and pricing

1 plan listed

Five9 Private offer—

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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