SocialHealth360

Our customers

are providers, life sciences and payers

Key issues addressed:

Addressing SDOH and health equity in our patient

populations is a critical issue for the healthcare industry today. Upcoming regulations and innovative payment

approaches will require that healthcare organizations have critical capabilities

to address these issues. SocialHealth360

provides these capabilities instantly while simplifying staff workflows and

burdens in a cost effective way to meet the specific needs of providers, life

sciences and payers:

• Providers: How do we better address complex SDOH issues

within our patient population to improve patient care and outcomes, while simplifying

work for our staff, and empowering us to meet critical health equity requirements

in our value based care contracts?

• Life

Sciences: How do we better address complex SDOH

and health equity issues in our patient support programs? And, in clinical research, how do we better

ensure equitable trial populations through better retention and

recruitment of patients who traditionally have SDOH and health equity

issues?

• Payers: How do we work together with our providers to

proactively address complex SDOH issues to better manage total cost of

care, member outcomes and satisfaction and meet upcoming regulatory

requirements?

How it Works

• SocialHealth360 proactively identifies

potential SDOH issues for individual patients based upon a library of SDOH

datasets. Healthcare staff are notified and can

discuss these potential issues with patients, including completing payer

required Health Related Needs Surveys (HRSN).

• Based

on this and through the analysis of other data (e.g. clinical, etc.),

SocialHealth360 then creates AI powered “next best actions” for the

patient. These are actioned via SocialHealth360’s

easy-to-use patient navigation workflow that allows the healthcare worker

to assign and track actions (e.g. referrals to community based organizations),

record patients notes and interactions, etc. The solution proactively prompts the

healthcare worker on an ongoing patient to reach out to patients as

required.

• SocialHealth

360 maps the next best actions to Z codes – using a proprietary mapping tool

• and generates a patient navigation plan that can be uploaded into

patient records, EMR’s, and care systems so that all members of the

patient care team are aware of potential issues that may impact treatment and

outcomes.

• Managers

are equipped to better assign and manage workloads of staff to help prevent

staff burnout. SocialHealth360

proactively sends “next best actions” to managers to better allocate staff

based on patient loads, patient case mix, and upcoming patient visits.

• SocialHealth360

monitors patient progress through the use of electronic patient reported

outcomes (ePRO) capability built within the solution or can integrate with

the client’s existing ePRO system.

• Executives

can better understand their patient population, key SDOH gaps, rising risk

patients and be assured that they are meeting key performance obligations

in various contracts.

• All

these capabilities are integrated into Microsoft Teams allowing for

ongoing collaboration across the healthcare

team.

Additionally, SocialHealth360 can integrate as required into existing EMR, care

management and CRM systems, third-party vendors such as SDOH data providers, community based organization referral networks, etc.

Key Benefits

• SocialHealth360

gives every healthcare organization an instant capability to address SDOH

issues at both the patient and population level, helping to improve patient

outcomes, manage costs and to meet critical new requirements in various

value based arrangements and with accreditation organizations.

• SocialHealth360

helps prevent healthcare worker burnout by using AI powered next best

actions to simplify work for front-line staff, managers and executives.