AI Omni-Channel Solution
Bravent · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
AI Omni-channel Core offers
automated support through digital channels such as WhatsApp, web chatbot, Smart
Show the rest of the publisher’s description (76 more lines)
Avatar, or Voice Bot. Starting from the common Core, it provides intelligent
and contextual responses, personalized recommendations and direct integrations
with internal systems such as CRMs, ERPs, billing platforms and knowledge
bases.
With an omnichannel,
multilingual, and user-centric approach,
it improves the customer experience, reduces service times, and optimizes
operational efficiency.
What are the Features of the Main Core?
- Intelligent
Document
Search.
- Conversational Generative AI.
- Regulations
and Safety.
- Failure
and Fallback
Recovery.
- 24/7 Customer Support.
- Multilingual Support.
- Personalized Recommendations.
How does Bravent AI Omni-Channel Solution work?
AI Omni-channel Core is released
as an API service available for integrations. Additionally, the customer can
activate one or more of the following interaction channels according to their
needs. Each channel shares the capabilities of the core and can be freely
combined. This allows for a scalable, adaptable and multilingual experience,
with 24/7 attention and contextualized support.
The AVAILABLE CHANNELS are:
- AI Whatsapp Assistant: Automated
service channel via WhatsApp. It offers intelligent and personalized responses,
multilingual support, recommendations based on profile and behavior, and
integration with internal systems. Ideal for immediate and accessible care.
- AI Chatbot Web: Conversational
chatbot integrated into websites. It provides intelligent answers, RAG document
search, multilingual support, personalized recommendations, and integration
with enterprise systems. Improve customer experience and reduce operational
costs.
- Intelligent Avatar: Realistic
avatars with generative AI for customer service, HR, technical support, and
sales. They offer realistic real-time interaction with natural and fluid
conversations, immediate and accurate responses. Adaptable style, slang, and
tone. It has two modalities: Standard
Avatar (Predefined
voice,
web integration) and Premium
Avatar (Standard Avatar + personalized and
trained image + personalized and trained voice, recordings in professional
studio for two days).
- Voice Bot Solution: AI-powered
automated call channel that delivers a seamless conversational experience.
Ideal for decongesting call centers, improving operational efficiency and
increasing customer satisfaction. It has Fluid conversation in real
time, Incoming/outgoing call management, Multilingual and Always-On, RAG (Retrieval-Augmented Generation) and it is based on Azure technology for scalability and security.
Bravent AI Omni-Channel Solution also has ADDITIONAL SERVICES that can be added to complement AI
Omni-channel Core:
- Advanced
RAG
- Sharepoint/OneDrive
connection
- Web Indexing
- CRM Procedures Management
- Inquiry and Bill Payment
- Two-factor user authentication
- Scaling to Human Care
- Usage tracking
- Evaluation of answers
Bravent SmartDoc benefits
- Improving Customer Experience: Immediate, no-wait, personalized interaction.
- Scalability and Adaptability: Ability to grow and integrate with new processes or technologies.
- Increased Customer Loyalty: Users satisfied with fast and efficient service.
- Expanded Digital Accessibility: Care anytime, anywhere.
- Increased Management Efficiency: Automate repetitive tasks and reduce errors.
- Reduced Operating Costs: Lessens the burden on human care facilities.
Your business will be deeply benefited from this solution
If you are looking for a flexible, integrated and scalable assistant, if you want to automate and ease customer attention, or if you would like to addapt assistance to different contexts or people, do not hesitate to contact us and FIND OUT THE DETAILS of this game-changing solution for your business.
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- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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2 linksLinked repositories
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