Cloud Operations and Resolutions Engine
atQor · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
The C.O.R.E. Agent by atQor is an enterprise-grade autonomous orchestration platform built upon Microsoft Copilot Studio. Engineered to serve as a highly capable digital tier-1 support agent, C.O.R.E. intelligently triages, analyzes, and resolves Dynamics 365 Customer Service cases originating via Email-to-Case.
Designed to deliver rapid, accurate, and empathetic resolutions mirroring the quality of experienced human service representatives, C.O.R.E. processes high-volume support inquiries without manual intervention—while preserving the capability to intelligently escalate complex scenarios to human personnel.
Show the rest of the publisher’s description (21 more lines)
OPERATIONAL WORKFLOW:
The solution operates via a sophisticated multi-agent architecture combined with native data integration:
- Context Acquisition: The primary orchestrator utilizes the Dataverse MCP (Model Context Protocol) Server to securely retrieve comprehensive case metadata, historical email threads, customer profiles, and relevant knowledge articles directly from Dynamics 365.
- Deep Semantic Analysis: Complex diagnostic reasoning is delegated to the specialized "Email Chain Analyzer" Sub-Agent, which identifies underlying root causes and synthesizes empathetic, highly personalized client communications.
- Autonomous Decision Making: Leveraging real-time AI confidence scoring, historical case thresholds, and stringent operational guardrails, the C.O.R.E. orchestrator determines the optimal path: autonomous resolution or structured escalation.
- Execution & Documentation: Upon decision, the system dispatches the resolution correspondence, meticulously documents internal diagnostic notes within Dataverse, and updates case status—or seamlessly routes the issue to a designated human agent via Microsoft Teams.ENTERPRISE CAPABILITIES:
- Multi-Agent Orchestration — Advanced coordination between the primary orchestrator and specialized analytical sub-agents.
- Native Dataverse Integration — Direct read/write operations to Dynamics 365, eliminating the latency and complexity of traditional API wrappers.
- Intelligent Human Escalation — Immediate, context-rich handoffs for sensitive, complex, or high-value customer inquiries.
- Dynamic Tone Alignment — Contextual adjustment of communication style based on sophisticated sentiment analysis (e.g., technical, frustrated, enterprise VIP).
- Strict Operational Guardrails — Immutable constraints preventing the unauthorized dissemination of internal data or modifications to service level agreements.
- Zero-Touch Lifecycle Management — End-to-end automation of routine, high-frequency support tickets.TECHNOLOGY STACK:
- Microsoft Copilot Studio — Core generative AI orchestration framework
- Dataverse MCP Server — Secure, direct data protocol for Dynamics 365
- Power Automate — Secure automation workflows for outbound communications and alert routing
- Microsoft Teams — High-fidelity adaptive cards for human agent escalation
- Dynamics 365 Customer Service — Primary CRM and case management platformIDEAL FOR:
- Enterprise Customer Support & Global Service Desks
- Dynamics 365 System Administrators & Architects
- Organizations managing substantial Email-to-Case volumes
- Enterprises seeking to drastically reduce Mean Time to Resolution (MTTR)
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- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment · as of 2026-08-29
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