Osticket
ATH Infosystems · Software Development
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
osTicket 1.18.4 is a web-based open-source support ticket system that allows organizations to manage customer support requests, help desk operations, and internal service workflows from a centralized interface. It provides an easy-to-use platform for customers to submit support tickets and for support agents to track, manage, respond to, and resolve those tickets efficiently.
The solution supports common help desk workflows including ticket creation, ticket assignment, departments, help topics, priorities, agent management, email integration, service-level agreements, and ticket status tracking. It is ideal for IT support teams, customer service departments, internal help desks, and organizations that require a centralized support ticket management system.
Show the rest of the publisher’s description (27 more lines)
Version: osTicket 1.18.4
Features of osTicket 1.18.4:
- Web-based customer support and help desk management interface.
- Customers can create and track support tickets through the web portal.
- Centralized ticket management for support agents and administrators.
- Supports departments, help topics, ticket priorities, and ticket assignments.
- Agent and administrator account management with role-based access.
- Email integration for creating and managing support tickets.
- Supports ticket attachments, internal notes, and customer responses.
- Service-level agreement (SLA) and ticket status management.
- Dashboard for monitoring support tickets and help desk activities.
- Secure web-based administration and agent control panel.
Usage instructions for osTicket 1.18.4
$ sudo su
$ cd /var/www/osticket
$ systemctl status apache2
$ systemctl status php8.4-fpm
$ systemctl status mariadb
Administrator credentials are configured during the initial osTicket web installation process.
Access the osTicket Customer Portal:
Open your browser and navigate to:
http://your-server-ip/
Access the osTicket Agent/Admin Panel:
http://your-server-ip/scp/
Create a New Support Ticket:
http://your-server-ip/open.php
Disclaimer: osTicket 1.18.4 is provided “as is” under applicable open-source licenses. Users are responsible for proper configuration, security hardening, user access management, email configuration, backups, and protection of customer and ticket data. This solution is suitable for customer support, IT service management, internal help desks, and ticket-based support workflows in development and production environments.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Reconciled on 9/3/2026
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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