FreeScout

• Free and open-source self-hosted help desk and customer support platform.
• Provides a centralized mailbox for managing customer support emails and conversations.
• Supports ticket creation, assignment, tagging, status management, and conversation tracking.
• Allows multiple support agents to collaborate on customer conversations.
• Provides email integration for receiving and replying to customer support requests.
• Supports notifications, saved replies, notes, signatures, and customer information management.
• Provides a modular architecture with additional features available through modules.
• Built with PHP and the Laravel framework and supports MySQL/MariaDB databases.
• Can be deployed on Linux servers with Apache or Nginx and integrated with existing infrastructure.
• Suitable for businesses, IT support teams, service desks, organizations, and customer support departments.

FreeScout Usage:

$ sudo su

$ cd /opt/freescout

# Check the FreeScout application version

$ php artisan --version

# Check FreeScout requirements

$ sudo -u www-data php artisan freescout:check-requirements

# Check the application status

$ sudo -u www-data php artisan about

# Clear application cache

$ sudo -u www-data php artisan cache:clear

# Clear configuration cache

$ sudo -u www-data php artisan config:clear

# Check Apache service status

$ systemctl status apache2 --no-pager

# Check PHP-FPM service status

$ systemctl status php8.5-fpm --no-pager

# Check FreeScout application directory

$ ls -lah /opt/freescout

Disclaimer:

FreeScout is an open-source project maintained by its respective contributors and community. This content is provided for informational purposes only. We are not affiliated with or endorsed by the FreeScout project maintainers. All trademarks, logos, and product names are the property of their respective owners.