Call Canvas Analyzer
Ascendion Inc. · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Call Canvas Analyzer is a cloud-native, AI-driven analytics solution engineered to transform raw contact center interactions into structured, actionable business intelligence. By integrating advanced speech-to-text processing with large language models (LLMs), the platform automates the evaluation of customer-agent dialogues. This solution is specifically designed to help organizations in highly regulated sectors—such as banking, financial services, and telecommunications monitor compliance, improve service quality, and identify operational inefficiencies at scale.
Key Features:
Show the rest of the publisher’s description (11 more lines)
- Automated Conversation Intelligence: Converts audio recordings or raw transcripts into high-fidelity summaries and structured data, eliminating manual call auditing.
- Sentiment & Engagement Mapping: Features a sentiment timeline and engagement risk scoring to pinpoint exact moments of customer frustration or potential escalation.
- Agent Performance Benchmarking: Provides objective metrics, including talk-to-listen ratios and inferred CSAT scores, to measure agent effectiveness and communication style.
- AI-Driven Recommendations: Generates proactive insights and next-best-action suggestions based on the context of the conversation to improve future customer outcomes.
- Flexible Ingestion & Deployment: Built as a containerized, cloud-native application that supports various input formats and integrates into existing contact center workflows for both real-time and post-call analysis.
Deliverables:
- Comprehensive call transcripts and multi-dimensional call summaries.
- Visual sentiment trends and customer emotion tracking per interaction.
- Structured agent performance scorecards and engagement metrics.
- Actionable reports identifying customer pain points and compliance risks.
- Deployment-ready container image for seamless integration within Azure environments.
Preview
1 image
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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